Terms and Conditions

In these Terms and Conditions unless the context requires otherwise:

"Airline Partners" means airlines whose operated flights may, from time to time, be eligible for Points or Rewards;

“AGL”, “we”, “us”, “our” means Avios Group (AGL) Ltd a limited company registered in England (registered number 2260073 and VAT number 512566754) whose registered address is Waterside (Hea3), PO Box 365, Harmondsworth, UB7 0GB;

“Airline Partner/s Scheme” means the scheme operated by AGL and the relevant Airline Partner pursuant to which Members earn Points from Partners and Airline Partners and spend them on Rewards. This includes AerClub, The British Airways Club, Iberia Club and Vueling Club.

“Airline Partner/s Terms and Conditions” means the terms and conditions which set out the contractual relationship between AGL, the Airline Partner and the Member

"Avios”, “Avios Points” or “Point(s)”; means the credits earned or bought by a Member under the Airline Loyalty Scheme and credited to a Member's account;

"BA" or "British Airways" means British Airways Plc;

“Codeshare Flights” means

"Data" means data personal to a Member;

“EI” or “Aer Lingus” means Aer Lingus Limited;

“EEA” means European Economic Area which comprises the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. For the purpose of these terms and conditions Switzerland is included.

"Event Beyond Your Control" means unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all reasonable care;

"Fraud" includes fraud, dishonesty and deceit and in particular:  
a) knowingly supplying incorrect information including at the time of booking to accrue Points;  
b) attempting to accrue Points for Sectors which have not been flown or are not eligible for Points;  
c) attempting to accrue Points for Sectors flown by any person other than the Member;  
d) using or attempting to use stolen or counterfeit tickets on Airline Partners' services; e) attempting to accrue Points more than once for the same Sector;  
f) attempting to accrue Points from Partners dishonestly;  
g) selling, bartering and/or purchasing Points or Rewards including attempting to sell or transfer Points or Rewards by means of internet-based sales or auctions unless otherwise permitted under these Terms and Conditions; or  
h) attempting to use Points or obtain Rewards dishonestly;  
i) knowingly benefiting from the Fraud or Misconduct of another Member or individual.

“IB” or “Iberia” means Iberia L.A.E., S.A. Operadora, Sociedad Unipersonal;

"Loss" means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by Members in connection with the provision of Rewards;

"Member" means the person who is a member of a Scheme and whose name is registered against the Membership Number;

"Membership" means membership of a Scheme;

"Membership Number" means the membership number allocated to a Member in accordance with the Airline Partner Terms and Conditions;

"Misconduct" includes: a) failure to comply with these Terms and Conditions or the Terms and Conditions of an Airline Partner or Partner;  
b) attempting to obtain Points or Rewards by Fraud;  
c) misconduct on board Airline Partner's flight or while checking-in; d) misconduct whilst using any Partners facilities;  
e) misconduct in dealing with our staff or the staff of any Partner; or  
f) failure to comply with Airline Partner's General Conditions of Carriage for Passengers and Baggage and any other applicable rules and regulations. “Package Travel Regulations” Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements and/or the “Package Travel and Linked Travel Arrangements Regulations 2018 (as amended):- “travel service” means (a) the carriage of passengers; (b) the provision of accommodation which is not intrinsically part of the carriage of passengers and is not for residential purposes; (c) the rental of cars; and (d) any other tourist service not intrinsically part of a travel service within the meaning of (a), (b) or (c).

“Package” means a combination of at least two different types of travel services for the purpose of the same trip or holiday if;  
(a) those services are combined by one trader, including at the request of, or in accordance with, the selection of the traveller, before a single contract on all services is concluded; or  
(b) those services are-  
(i) purchased from a single point of sale and selected before the traveller agrees to pay,  
(ii) offered, sold or charged at an inclusive or total price,  
(iii) advertised or sold under the term “package” or under a similar term,  
(iv) combined after the conclusion of a contract by which a trader entitles the traveller to choose among a selection of different types of travel service, or  
(v) purchased from separate traders through linked online booking processes where-  
(aa) the traveller’s name, payment details and email address are transmitted from the trader with whom the first contract is concluded to another trader or traders, and  
(bb) a contract with the latter trader or traders is concluded at the latest 24 hours after the confirmation of the booking of the fist travel service, irrespective of whether the traveller concludes separate contracts with one or more travel service providers in respect of these services.

“Linked Travel Arrangement” means at least two different types of travel service purchased for the same trip or holiday, not constituting a “Package”, resulting in the conclusion of separate contracts with the individual service provides if a trader facilitates:-  
(a) on the occasion of a single visit to, or contact with, a trader’s point of sale, the separate selection and separate payment of each travel service by travellers; or  
(b) in a targeted manner the procurement of at least one additional travel service from another trader where a contract with such other trader is concluded at the latest 24 hours after the confirmation of the booking of the first travel service.

A combination of travel services where not more than one type of travel service of the kind listed in paragraph (a), (b), (c) of the definition of “travel service” is combined with one or more travel services of the kind listed in paragraph (d) of that definition does not constitute a “Package” or “Linked Travel Arrangement” if the latter services:-  
(a) do not account for a significant proportion of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the combination; or  
(b) are selected and purchased after the performance of a travel services of the kind listed in paragraph (a), (b) or (c) of the definition of “travel service” has started.

"Partner(s)" means any company selected by Avios Group (AGL) Limited or the Airline Partner to offer Points or Rewards to Members under the Airline Loyalty Schemes;

“Partner Flight(s)” means

“Payment” means payment either by Points, debit card, credit card or charge card in line with the terms of the relevant offer. We do not accept payments by cheque;

“Reward(s)” means any flight ticket issued (including ticket upgrades where offered) or other goods or services supplied by, or on behalf of us, upon redemption by a Member of an appropriate number of Points or, where permitted, a combination of cash and Points;

“Scheme” – means the scheme operated by the relevant Airline Partner pursuant to which Members earn Points from Partners and Airline Partners and spend them on Rewards;

"Sector" means a single eligible flight sector between two destinations;

“VY" or “Vueling” means Vueling Airlines; and

"Website" means the pages applicable to the relevant Scheme available at the Airline Partners website or such other domain name as made available from time to time.

Membership Eligibility

B.1.1. To apply for Membership an individual must apply online at the Airline Partners website or service centre, or through a Partner in accordance with the Airline Partners Terms and Conditions.

Making a Booking

C.1.1. Requests and bookings relating to Rewards (including Partner and Airline Partner provided Rewards) may be made online at the Website(s) or through the Service Centre or Airline Partner service centre in accordance with such procedures that may be in force from time to time for the issue of Rewards, as set out on the Website(s). Reward bookings can only be requested by the Member who holds the account. The method to redeem Points and access Rewards are set out in the Conditions of Use or relevant Airline Partner Terms and Conditions.

Passports, Visas, other travel documentation and Insurance

D.1.1. The Foreign Commonwealth & Development Office (FCDO) provides important advice for travellers on their destinations, this includes passport and visa rules, safety and security and health advice, information can be found here: travelaware.campaign.gov.uk. It is the Member's responsibility to ensure that they and everyone with whom they are travelling or any third party in whose name a Reward has been issued: have checked the relevant entry requirements for any country being visited; and have the correct passports, visas, health certificates and other travel documents needed for the journey.

D.1.2. Members, travel companions or third parties in whose name a Reward has been issued may be denied boarding if their documents are not in order. We shall not be liable for any Loss suffered by a Member and/or traveller as a result of their failure to arrange the above.

D.1.3. It is recommended that all members of your group have adequate travel insurance to cover your trip.

Liability

D.2.1. We will not be liable for any Loss resulting from alteration to, or termination of, the Schemes or the right to earn or redeem Points, except for Loss caused by our own negligence or wilful misconduct.

D.2.2. We will not be liable for any loss if, by reason of local legal or regulatory prohibitions or restrictions, the Scheme(s) or the whole or any part of the Services cannot be made available in certain countries or to certain Members.

D.2.3. If we sell you a Partner(s) product that does not form part of a Package, we will only be liable to you for our own negligence if we do not meet our responsibilities to you. Our total liability in all cases (other than for death or personal injury) will be limited to the cost of your travel arrangements and will not include:  

D.2.4. If you buy a package that we have organised, we will be liable for damage caused as a result of either us or our Partner’s not following the contract. Out total liability in all cases (other than for death or personal injury) will be limited to the cost of your travel arrangements and will not include;  

D.2.5. In the case of travelling by air, sea or rail, and providing accommodation, our Partner(s) liability may be limited by the way provided in the relevant international convention (for example, the Warsaw Convention which limits the liability of airlines for death and personal injury and loss or damage to baggage).

D.2.6. We are not liable for the acts and failures of any Partner or other organisation. If you or your group die or become ill or injured whilst overseas due to an activity which is not booked through us, we will try, where possible, to offer help and guidance.

D.2.7. We are not liable for any failures due to unusual and unexpected circumstances beyond our control, the consequences of which could not have been avoided even if we had taken all necessary care (for example, industrial disputes, hostilities, political unrest or natural disasters).

D.2.8. You must tell us and the Partners about any problem that arises during your trip as soon as it happens, to give us an opportunity to put things right. When you are overseas you can phone us on the contact number listed on your travel documents or via the applicable Airline Loyalty Scheme. Any complaints should be sent within 28 days of the end of your trip via email to the applicable Airline Loyalty Scheme who will contact us to investigate any travel services booked via us.

Tax

D.3.1. We make no representations as to any income, use, excise or other tax liability of Members as a result of their Membership. Such a tax liability may arise, for example, if a Member obtains Points and/or Rewards as a result of business expenditure. Members are advised to check with their accountant or tax adviser for further information. D.3.2. The Member is solely responsible for any tax liability incurred as a result of Membership.

Governing Law

D.4.1. To the extent permissible by local law or regulation these Terms and Conditions shall be governed by and construed in accordance with English law. AGL and each Member submits to the non-exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them.

D.4.2. Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.

D.4.3. If there is any conflict in meaning between the English language version of these Terms and Conditions and any version or translation of these Terms and Conditions in any other language, the English language version shall prevail.

Data Protection

D.5.1. We will process your Data in accordance with the Privacy Policy which can be found at https://www.avios.com/privacy or via your Airline Partner Scheme under the heading “Privacy Policy”,

This Website is owned and operated by Avios Group (AGL) Ltd, whose registered office is at Waterside (Hea3), PO Box 365, Harmondsworth, UB7 0GB. Please read these terms and conditions carefully before using this Website. Your use of this website indicates your agreement to be bound by these Terms and Conditions.

Proprietary Rights

E.1.1. All Materials on this website, the appearance, organisation and layout of this website, the underlying software code and the underlying data are subject to trademarks, copyright, database rights and other registered and unregistered intellectual property rights which are owned either directly by AGL or by Our licensors. Unless otherwise authorised within these Terms and Conditions, You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any Material on this website or the underlying software code or underlying data. General

E.2.1. Where you use any bulletin board or other communication forum attached to this Website including social media sites you agree that you will not post, publish, or distribute information of a defamatory or unlawful nature or allow others to do so.
Where we provide you with our customers' or other personal recommendations for goods and services such as coffee shops or a restaurant we are not responsible for the accuracy of any such descriptions or recommendations nor for such goods or services.
 Limitation of Liability

E.3.1. In no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence for fraudulent misrepresentation.

Links to other websites

E.4.1. Where we provide links to websites operated by anyone other than us we are not responsible for the control of, or the material on such sites. Consequently, by providing a link to other websites for your reference we are not endorsing the material on such sites nor the owner or managers of such website.

Unless otherwise stated in these Conditions of Use, capitalised terms are as defined in the Avios Terms and Conditions. Your contract for your Reward booking is directly with the Airline Partner unless stated otherwise. Selected Rewards are available in selected countries. Please see the website or contact the service centre for further details.

F.1.1. From time to time, we may offer special promotional rates for Reward bookings and such bookings will be subject to the terms and conditions published with each offer and which take precedence over these Terms and Conditions. Unless otherwise permitted by us, Rewards (including those special promotional Rewards) may not be used in conjunction with other Rewards, promotions, coupons, discounts or special offers.

F.1.2. Bookings for Reward travel must be made no later than 24 hours prior to the intended day of departure where an e-ticket is issued. Bookings which do not comply with these requirements may be subject to a charge as specified at the time of booking.

F.1.3. E-tickets in respect of Reward travel will be issued for travel on all routes where possible.

F.1.4. For security reasons we will send the confirmation for your booking to the account holder’s address/email address in the lead passenger’s name. This also applies if you make a booking as a surprise for the account holder.

F.1.5. If you ask for a service that is not part of any offer (for example, a sea view in a hotel room), we will ask for the service on your behalf but we cannot guarantee that the Partner will meet your request. If the Partner is able to confirm your request, you may have to pay an extra charge. If the Partner is unable to confirm your request all other booking components will be subject to the applicable terms and conditions.

F.1.6. If you get a verbal quote for a price before you make a booking, we cannot guarantee you will get that price, and the price may change at any time and is subject to availability up until the booking is confirmed.

F.1.7. Extra terms (such as airline conditions of carriage or special conditions, which we can provide or explain to you at the time you book) may apply to any Rewards you book. Those terms may contain important information relating to your travel arrangements, which might affect your ability to alter your arrangements or to claim compensation or a refund. It is your responsibility to make a note of these and to ask for more details at the time you book if necessary.

F.1.8. If you make a booking with us, you are personally responsible for paying for it in full. You should make sure that you can make Payments and that you are authorised to use the payment card presented before you make a booking.

F.1.9. Unless any invoice or terms say otherwise, you must pay in full at the time you book. If you are using Points from more than one Members’ account, you must make sure that the other Member contacts us within 24 hours to allow us to take the Points from their account. If this has not been done, we may have to cancel your booking.

F.1.10. All prices quoted are for each person, unless we say otherwise.

Changes or cancellations by you

F.2.1. If you have booked a Package or standalone Reward and you wish to cancel or amend your booking, the cancellation and amendment charges will be dealt with in accordance with each Partners terms and conditions unless stated otherwise, plus a £35 fee per ancillary (hotel, car hire or attraction) and/or £35 fee per person for flights.

F.2.2. If you are a resident of the EEA purchasing a Package, you are allowed (under the European Directive of Package Travel and Linked Travel Arrangements 2015) to amend individuals' names, subject to an amendment fee, and any additional charges made by the suppliers of the services (e.g. airline, hotel, car rental company, experience provider or transfer provider) to make the changes, which will be advised at time of enquiry. Any changes of the individuals named in the booking are conditional on the substitute individual accepting these booking conditions and otherwise satisfying all the conditions applicable to the Package. Name changes within 48 hours of departure are not guaranteed.

F.2.3. If you are a resident of the EEA and have purchased a Package, you may cancel your booking before the start of the Package without paying any cancellation fees in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity which significantly affect (a) the performance of the Package or (b) the carriage of passengers to the destination. Changes or cancellations by us.

F.3.1. We do not intend to change or cancel any of your travel arrangements once we have accepted your booking. However, from time to time it may be necessary, and we reserve the right to do so. If a Partner changes your booking (for example, a flight schedule change), we will deal with it in line with their terms and conditions.

Financial Protection

F.4.1. We hold an ATOL licence number 4562. If you are located within the UK at the time of purchase and you book a flight inclusive package (as defined in Part A Definitions) you will receive an ATOL certificate. This lists the flight, accommodation, car hire, hotel and/or other travel services that are financially protected, and where you can get information on what this means for you and who to contact if things go wrong. Your Avios points are not protected under the ATOL scheme so will not be shown on your ATOL Certificate.

We, or the Suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the Suppliers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the Suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may take a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at www.atol.org.uk

F.4.3. If you are not located in the UK at the point of purchase and book a flight inclusive Package (as defined in Part A Definitions) which includes a flight element that has the first departure point from the EEA (as defined in Part A Definitions), Switzerland, the Channel Islands or the Isle of Man any consumer protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. Such arrangements are intended to comply with the requirement to provide security for prepayments. For further information, visit the IPP website.

F.4.4. If you are located in the UK, the EEA (as defined in Part A Definitions), Switzerland, the Channel Islands or the Isle of Man at the point of purchase and have booked a Package (as defined in Part A Definitions) which does not include a flight, any consumer financial protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. For further information, visit the IPP website.

Financial Protection for Linked Travel Arrangements

F.4.5. If you book, in the UK or EEA, travel services that create a Linked Travel Arrangement (as defined in Part A Definitions) you will NOT benefit from the same rights applying to Packages under the Package Travel Regulations.

If you book and pay, in the UK or EEA, for a flight and subsequently, during the same visit to our booking website or by clicking on a link we send to you within a period of 24 hours, go on to book additional travel services (as defined in Part A Definitions) this will create a Linked Travel Arrangement. In that case, as required by the Package Travel Regulations, Avios Group Limited will have protection in place to refund your payments for services not fully performed because of our insolvency. For further information, visit the IPP website.

F.4.6 Our Financial Insolvency Protection through International Passenger Protection Limited For UK Operators selling Packages in the UK, EU & Worldwide In accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302 or the local applicable law in the country of residence of the passenger(s) booking with Avios Group (AGL) Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us arising from cancellation or curtailment of your travel arrangements due to the insolvency of Avios Group (AGL) Ltd.

Avios Group (AGL) Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE. For full details of what is covered and how to make a claim please read the Policy Summary For Passengers.

This insurance is only valid for passengers who book with Avios Group (AGL) Ltd. This insurance does not cover the insolvency of agents, however, bookings through agents with Avios Group (AGL) Limited are covered in the event of the insolvency of Avios Group (AGL) Limited.

Booking a reward with an Airline Partner

F.5.1. Infants (less than 2 years of age) travelling with a Member on a Reward flight will travel for 10% of the Points required for the Member's flight if they do not have their own seat. Children (2 years of age or older) and infants who require their own seat will be "charged" the full Points for the relevant destination and applicable taxes, fees and charges as set out in Section F.5.8.

F.5.2. One-way tickets can be issued as a Reward on Airline Partner flights at 50% of the Points required for a return journey to the same destination and subject to the applicable taxes, fees and charges as set out in Section F.5.8. Open tickets cannot be issued as Rewards.

F.5.3. There are no charges for stopovers included in a Reward itinerary, where stopovers are at connecting points on the most direct route between origin and destination.

F.5.4. For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) is permitted subject to the rules of the fare.

F.5.5. Reward bookings are subject to availability and cannot be waitlisted. Reward bookings may be made up to 355 days prior to departure. The total number of seats available for Reward bookings will vary from route to route and from week to week depending on commercial demand. Availability can change throughout the year. Reward bookings on Airline Partners are subject to the availability determined by the Airline Partner. Members are advised to make Reward bookings well in advance of the date of travel however we cannot guarantee that a Member will be able to make a Reward booking on any specific flight regardless of the time of booking.

F.5.6. Rewards for travel will only be issued to and from destinations served by Airline Partners designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.

F.5.7. Rewards are based on round trip travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. On one occasion only per booking may a flight sector commence at a different point from the end of the preceding flight sector. It is possible to combine flights on Airline Partners to make a round trip journey of up to a maximum of 8 sectors.

F.5.8. Except to the extent expressly stated otherwise on the Website or notified in relation to your booking, Members will be liable for all taxes fees and other charges associated with Reward travel on Airline Partners, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charge, fuel surcharges, agricultural inspection fees, security and insurance surcharges or other incidental fees or taxes charged by any person or relevant authority or body. If required to do so, we will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned and shall not be borne or paid by us.

F.5.9. Taxes and/or charges change constantly and can be put in place or altered after we have issued your ticket. If they change or if a new tax, fee, charge or security charge is put in place after we have issued your ticket, unless you have booked a Package, you will have to pay any increase. Similarly, if any taxes and/or charges you pay us when we issue your ticket are then abolished or reduced, you will be entitled to claim a refund from us.

F.5.10. Reward tickets are subject to IATA fare construction rules. Travel itineraries for Reward bookings may start and end at different airports within the same country, or in different countries, provided the two airports are in the same zone. Outbound journeys may terminate at a different airport to the airport where the return journey starts provided the two airports are within the same zone. Rewards or cash bookings for travel on Airline Partner flights or Partner bookings are subject to the relevant terms and conditions of the Airline Partner or Partner.

F.5.11. All Reward travel must be completed within 12 months of the original date of ticket issue.

F.5.12. A £15 per person booking fee will be applied to any stand-alone flight booking, which could’ve been made online, unless we have removed the functionality to book online. On these occasions the £15 per person booking fee will be waived.

F.5.13. Changes to bookings for Reward travel on flights operated by Airline Partners are permitted via our Customer Services Department only in respect of date, time, class and service. Such changes may only be made by the Member. If more than one price option is available for a flight, it is not possible to change the price option chosen by a Member after a booking has been made. All permitted changes are subject to capacity limitations and may not be made after the time 24 hours prior to the scheduled departure of the first flight in the Reward travel itinerary. Unless otherwise stated a per person fee of £35 will be payable for each permitted change. For the avoidance of doubt, name changes are not permitted.

F.5.14. The route applicable to a Reward travel booking may be changed provided that the new route selected would, as at the date the change is requested, require the redemption of the same amount of Points and/or cash as was redeemed in making the original booking. Route changes are only permitted for Reward travel bookings which (other than for the payment of taxes, fees and charges) are purchased using Points only.

F.5.15. Unless otherwise stated a per person fee of £35 will be charged if bookings for Reward travel on Airline Partners are cancelled by the Member prior to departure. Provided a cancellation is made more than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary the Points charged for the Reward will be re-credited to the Member's account.

F.5.16. If flight bookings for Reward travel are cancelled by the Member within 24 hours of departure, Points in respect of the Reward will not be re-credited to the Member. In the event you are prevented from travelling by an Event Beyond Your Control we will refund your Points provided you have an unused Reward, have informed us promptly and provided evidence of the Event Beyond Your Control and paid the applicable £35 per person fee.

F.5.17. Failure to utilise a Reward flight i.e. "no show", will result in the airline's cancellation of any onward or return reservations and Points cannot be re-credited. Hotel and Car Hire Bookings

F.6.1. Your contract is directly with us unless stated otherwise.

F.6.2. Your accommodation price (if any) includes any Government taxes and compulsory service charges for hotels (unless otherwise stated) and other services bought for you.

F.6.3. Triple room rates can apply to either a full size triple room, designed to take three single beds, or to a twin/double room with an extra rollaway bed.

F.6.4. Hotel and apartment facilities, such as sports and leisure equipment, are not included unless otherwise stated in the hotel / apartment description.

F.6.5. Check-in at most hotels is around 2pm, with check-out by 11am, but this can vary by hotel, time of year and country. The price you pay us for a nights accommodation reflects the standard check-in and check-out times confirmed to you upon arrival at the hotel or apartment. Once at the hotel or apartment, should you wish to check-in earlier or check-out later, you may be able to do this for a charge payable locally, subject to availability. If you wish to guarantee an earlier arrival or later departure, we suggest you pre-book an extra night with us before you travel. Most hotels and apartments will allow you to leave your luggage in reception or their luggage room should you not have access to your room.

F.6.6. Car rental prices are total prices per car and are based on the booked dates and the duration of the rental period. For car rental inclusions and exclusions in the price we quote, please refer to relevant pages on the Website for full details when booking, or your voucher. We draw your attention to this as there are specific requirements for car rental that will vary depending on the country in which you rent your car, such as minimum or maximum ages you need to be in order to drive and any excesses that may be applicable. You will be asked to acknowledge these at time of booking, and thereby are deemed to have read and agreed to them.

F.6.7. Charges for booking extra nights' accommodation or extra days' car rental after your arrival will be at the rate advertised by the hotel or car rental supplier. You cannot change or add additional days to experiences. Any new bookings will be charged at the rate as advised at the time of booking.

F.6.8. A hotel's definition of a 'child' can vary but is always advised at the time of booking. Unless otherwise specified, child prices where included are based on one or two children (using existing bedding or a rollaway or sofa bed) sharing a room with two adults. Child prices do not apply to single, triple or quad rooms, except where it is specifically stated that a family offer applies. Available room occupancy options and prices are determined at the time of booking based on the child ages you provide us with. If a rollaway is used to accommodate the child, a charge may be made locally. Child prices include the same meal basis as the accompanying adults, except where children stay free of charge, in which case no meals are included in the price (unless stated otherwise).

F.6.9. Infants under 2 years are generally accepted free in hotels, however not all room types are large enough to accommodate an infant's cot. Cots must be requested at the time of booking, and some hotels may charge a fee payable locally. We will advise the Partner of your requirements for a cot, but this request cannot be guaranteed. If we are advised by the Partner before you depart this request cannot be confirmed, we will advise you. Otherwise you will need to check when you arrive. In these circumstances, we strongly advise you to make your own arrangements.

F.6.10. If you have made a booking and you then make a subsequent request for an amendment that it is not possible to amend, the booking will require a complete cancellation (subject to the terms applicable to cancellations) and re-booking of the itinerary. Any re-booking is subject to availability. This may mean that the new booking you obtain is at a higher rate, different terms or that you are unable to book. For details of cancellation terms please see clause 6.11.

F.6.11 Unless otherwise stated, if you cancel your hotel, car hire or ancillary booking we will charge you a per product fee of £35 in addition to the fees set out below, and any Partner charges. The charges are set out at time of booking and are as follows (unless otherwise advised at the time of booking):

Car hire - All pre-pay cars are fully refundable until two hours before pick up.

Hotels – All hotels are fully refundable up to the specified deadline provided by the selected hotel Partner

F.6.12. Some of our hotels may have different cancellations terms to those given above. We will tell you if this applies to you when you make your booking and at this time you will be advised of the cancellation policy.

Booking a Reward for an Attraction

F.7.1. Vouchers are valid on days that the participating attractions are open, Vouchers may not be valid during special events, please check opening times and dates directly with the attraction.

F.7.2. Please be aware of any expiry dates, which are printed on the front of Reward vouchers. You cannot use Reward vouchers after the expiry dates. We cannot refund Reward vouchers if you do not use them or if they are lost, damaged or stolen.

F.7.3. We cannot guarantee availability. Opening dates, times and other conditions of use are at the discretion of the participating attractions

F.7.4. You are bound by the terms and conditions of the supplier of your chosen attraction and we act as agent only.

F.7.5. Use of your attraction voucher cannot be combined with any other offer. Where the voucher entitles you to a discount, this applies to full published tariffs only.

F.7.6. Vouchers cannot be exchanged, refunded sold or otherwise transferred for value

F.7.7. You are advised to check restrictions on medical conditions, age and height and may prevail over the use of attractions, and if they may apply to you. For certain attractions persons under the age of 18 must be accompanied by an adult and in some circumstances may not be able to purchase the product unless they are aged 18 or over

Booking Reward Flight Saver

F.8.1. The Reward Flight Saver "RFS" is available to Members who have earned at least one Point in the 12 months prior to booking a flight under the RFS “Regular Collector”. The RFS entitles Regular Collectors making a reward booking (including an Avios & Money booking) to pay a set cash price in respect of taxes, fees and Carrier charges on a qualifying flight, (the “RFS Cash Price”), in place of the actual taxes, fees and Carrier charges applicable to the booking. F.8.2. The RFS is subject to the Avios Terms and Conditions F.8.3. RFS is available on Airline Partner and on Airline Partner’s franchise flights (in any cabin class). RFS is not available on any Airline Partner Codeshare Flights or Partner Flights. F.8.4. RFS is only available on specific routes and the set cash price will differ between short haul and long haul. F.8.5 For a booking to be eligible for RFS, all the flight sectors in the booking must be eligible. Bookings with connecting flights to destinations outside of the scope of RFS will require the usual taxes, fees and Carrier charges will apply. F.8.6. The RFS Cash Price payable is based on a booking for a return flight, and for one-way flights will be 50% of the stated RFS Cash Price. F.8.7. Journeys with connecting flights will be charged two RFS Cash Prices, plus the Points applicable for each sector. F.8.8. The RFS Cash Price payable may vary according to the cabin class, and operating carrier. It will be clearly displayed on the booking page. F.8.9. In the unlikely event that the RFS Cash Price is higher than the applicable taxes, fees and Carrier charges on a booking, the Regular Collector will pay the actual taxes, fees and Carrier charges applicable to the booking. F.8.10. We reserve the right to alter the applicable RFS Cash Price at any time (but this will not apply to bookings already made before change). F.8.11. Changes to RFS bookings are subject to the change rules contained in Part F of these terms and conditions. Date and time changes for RFS bookings are permitted for a fee, as stated on the Website, but name changes are not permitted. Where the RFS flight is cancelled by the Regular Collector more than 24 hours prior to outbound departure, the RFS Cash Price and the Points (or, in the case of Avios & Money bookings, the RFS Cash Price, the Points & the cash) are refundable, for a fee, as stated on avios.com. The actual taxes, fees and Carrier charges applicable to a RFS booking are not refundable to the Regular Collector, unless the Regular Collector paid the actual taxes, fees and Carrier charges. No refunds are available for cancellations within 24 hours of the departure time. F.8.12. The RFS may not be used in conjunction with Avios for Upgrade; or any other promotions or offers, except any credit card companion vouchers, which may be used with the RFS

Combine my Avios – Terms and Conditions

F.9.1. Combine my Avios (“CMA”) allows you to redeem Points held under one of the Iberia Club, The British Airways Club, Aer Club or Avios Schemes (the “Programmes”) and to be issued with an equivalent number of Points under one of the other Programmes.

F.9.2. CMA is hosted by Avios Group (AGL) Limited

F.9.3. Once Avios have been transferred to a Programme they are subject to the Terms and Conditions of that Programme as applicable at the date of transfer. In the event of any dispute as to the entitlement to the Points originally issued to a Member the Terms and Conditions of the Scheme under which Points were issued shall apply.

F.9.4. A Member may only move Points between accounts under the following conditions:
The Member must be 18 years or over, have an active account and not be under audit The accounts must be registered to the same individual under each of the Programmes Members must ensure both Programmes are holding accurate and up to date. Member details including a valid date of birth and email address to assist with validation. For example, in the event of a change of name use of CMA will be refused until both Programmes have received proof of the change.

F.9.5. Points can be moved between Programmes using CMA online or if this service is unavailable by calling your local customer service centre. In order to move Points using CMA, you will be required to answer security questions in relation to your Membership of each Programme. Should you not satisfy the authentication checks we reserve the right to deny access to the CMA facility.

F.9.6. By using CMA you authorise that your Personal Data will be passed between the Programmes and the companies operating the Programmes in order to fulfil and track the transaction and in relation to any need to subsequently audit the transaction. The policy on data protection of each Programme is available in the relevant Terms and Conditions.

F.9.7. Only the Member may request to transfer Points using CMA. Members should not share Membership numbers and passwords in order to allow an unauthorised third party to use CMA. We cannot be held responsible for any fraudulent use of Points in the event of the Member allowing a third party access to his or her account

F.9.8. There is no limit to the number of Points that a Member may move.

F.9.9. CMA cannot be used to transfer to or from the Iberia Club Programme within 90 days of joining the Iberia Club Programme.

F.9.10. Points moved using CMA will usually be shown against the specified account immediately and will usually be available for use immediately. However occasionally the transaction may take longer to show and until shown the Points will not be available for use. You will receive an email from each Programme to the registered email address to confirm you have initiated the transfer of your Points from one Programme to another Programme.

F.9.11. Moving Points using CMA will not count as earning or redeeming Points and will not prevent the expiry of your Points balance under the Programmes Terms and Conditions.

F.9.12. We reserve the right to stop, suspend or limit CMA at any time without notice. We may refuse to allow use of CMA by any Member in relation to any or all transactions at our discretion.

Using Points as part-payment for cash flights with Airline Partners

F.10.1. Members can use their Avios to pay for part of the total price of selected flight bookings made with Airline Partners. Please refer to the Airline Partners’ website for more information.

F.10.2. Bookings made with this payment option will be subject to the standard fare rules associated with the fare purchased.

F.10.3. Points can be used to pay for bookings made via the Airline Partners website or where applicable calling the Airline Partners contact centre.

F.10.4. The entire booking must be eligible for Avios part payment for it to be applied to the booking.

F.10.5. The Avios payment rates are defined in a fixed set of currencies.

F.10.6. The Points payable will depend on the cabin class, route selected and the number of people on the booking, this will be clearly displayed on the booking page.

F.10.7. The Airlines Partners reserve the right to alter the applicable Avios payment rates at any time (but this will not apply to bookings already made before change).

F.10.8. When a Member makes a booking using Points, the Member must make the relevant payment for the ticket. The Points will be debited from the booker’s Avios account, for each passenger on the booking.

F.10.9. The Points to be accrued by each Member on any booking made using Avios part payment will be clearly displayed on the booking page. The Points and Tier Points, if applicable, to be accrued by each Member on the booking will be in line with the commercial ticket purchased.

F.10.10. When Points have been used as part payment, the Points will be refundable only where the fare is refundable. Partial refunds of fare and surcharges will be credited to the Members Avios account up to the value of the original part payment, with any remainder credited to the original method of payment together with government taxes.

F.10.11. In the case of a household account, current redemption rules apply regarding the debiting of Points across the accounts of the household members. However, Members of a household account can make Avios part-payment bookings for people outside of the household account.

F.10.12. Avios part payment may not be used in conjunction with any other promotional offers, unless expressly stated otherwise.

F.10.13. If you wish to change a flight booking where you have used Points to obtain a discount on a cash fare, the published fare rules applicable to that booking will apply in addition to the £35 per person change fee.

F.10.14. If you wish to cancel a flight booking where you have used Points to obtain a discount on a cash fare, the published fare rules applicable to that booking will apply in addition to the £35 per person change fee. If you are due a refund any Points paid will be refunded first followed by the cash paid.

Definitions

In this section “Part G”, the following definition shall have the following meaning: “Avios Shop” “Avios Shop – The Edit” means the e-commerce portal managed by IAG Loyalty Retail Limited, where consumers can buy products directly from IAG Loyalty Retail and have the possibility of earning or redeeming Avios.

General

For the purposes of the terms and conditions applicable to Avios Shop – The Edit (the “Terms”): "We", "Our" and "Us" refers to IAG Loyalty Retail Limited (company number 13984706 and VAT registered number 414 0333 49) (trading as Avios Shop), whose registered office is at Waterside, Speedbird Way, Harmondsworth UB7 0GB. References to “You” and “Your” refers to the persons accessing the Avios Shop (including persons who access this site on the behalf of other persons); references to "Material" or "Materials" includes data, information and databases.

Please review these Terms carefully before using the Avios Shop. Your use of the Avios Shop indicates Your agreement to be bound by these Terms in consideration of the access provided to the website as detailed here.

If You do not agree to these Terms, any of the related documentation linked below or other restrictions notified to You during the course of Your use of this website You are not permitted to, and agree not to, use or access this website.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Amendments to these Terms

We reserve the right at all times to make changes to these Terms subject to Us giving You reasonable notice as appropriate in the circumstances. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchasing products or services from Us, You agree to be bound by the terms of these updates and amendments. Other Important Terms

Your contract and these Terms are governed exclusively by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales, but not exclusively if You are a resident of the United Kingdom but outside England and Wales; then the courts of Scotland or Northern Ireland (depending on Your jurisdiction) also have jurisdiction. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only You and We are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of Our rights or delegate Our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of Your rights or delegate Your obligations under these Terms without Our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between You and Us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by Us to exercise any right We may have under these Terms does not constitute a waiver by Us of that right.

Terms of Sale

Contract Creation

a) By placing an order with Us via the Avios Shop – The Edit, you are making a purchase in accordance with these Terms. Acceptance of your order takes place when We accept payment for Your order, at which point a legally binding contract is formed between You and Us under these Terms. We will send you a confirmation email to acknowledge receipt of your order and payment. If we are unable to take payment or payment is unsuccessful, we will inform you of this using the contact details you provided when you placed the order. If we are unable to contact you, we will cancel your order and notify you.

b) You may make an order for:

i. a one-off purchase (One-Off Purchase)

ii. a subscription as described on the Site (Subscription)

c) We may, at Our absolute discretion, accept or reject an order. We will endeavour to notify You of a rejection at the time of the order or within a reasonable time thereafter. Non-acceptance of an order may be a result of, but is not limited to, one of the following:

i. The product(s) You ordered being unavailable from stock

ii. Our inability to obtain authorisation for Your payment

iii. Our inability or that of our couriers to verify that You are aged 18 or over

iv. The identification of a pricing or product description error

v. Orders that contradict these Terms (i.e. on Redemption of Avios)

vi. Insufficient Avios balance available in Your British Airways Club account

vii. Where we have reasonable grounds to believe there is fraudulent use of Avios points

viii. Where we have reasonable grounds to believe there is repeated or fraudulent use of coupon codes and/or promotional codes

ix. Where we have reasonable grounds to believe there has been engagement in abusive return practices, based on past purchase activity

d) Each One-Off Purchase order that We accept results in a separate binding agreement between You and Us for the supply of products in accordance with these Terms.

Prices

a) All prices are quoted in pounds sterling or as an Avios equivalent (as set out in the Avios section) and apply per product, as marked. Prices include UK VAT unless stated otherwise. Delivery charges are additional unless expressly stated.

b) Although We take great care to ensure that all pricing information on our website is accurate, errors may occasionally occur and a product may be listed at an incorrect price. Any price shown on our website is treated as an invitation to place an order rather than a binding offer. If You place an order for a product that is incorrectly priced, we will contact you by email before your order is accepted or dispatched to advise You of the correct price and to ask whether You wish to proceed at the correct price or cancel your order.

If We do not receive your confirmation within seven days of the date of our email, We will treat this as a withdrawal of your order and no contract will be formed.

c) Where a product is part of a bundled package of multiple individual products with a general discount applied, the discounted price for the bundled package (a bundled package will compromise of at least two products sold for a combined price) is relative to the non-discounted prices for the constituent products.

d) We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of VAT or other taxes or import tariffs (including but not limited to the imposition of any new or replacement duty or tariff by the World Trade Organisation (WTO) or any other competent authority domestic or international) or other market conditions.

e) We reserve the right to terminate any special offer at any time, without notice.

f) By providing your credit or debit card details, You confirm that you are the cardholder or are authorised by the cardholder to use the card for the purpose of purchasing products from Us. g) Participation is limited to one offer at any given time. Promotional codes may only be redeemed once per campaign for each BAC account number.

Collection of Avios

a) Collection Avios and Avios redemptions are subject to the British Airways Club terms and conditions. For full details please visit www.britishairways/avios. In order to be eligible to earn Avios, You must be a British Airways Club member and logged in when placing an order.

b) A minimum Avios collection rate of 2 Avios per £1 spent is applicable on eligible single purchases. Higher rates may apply on certain products or on a promotional basis. Ineligible products will be identified at the point of sale and may vary. 

c) The maximum Avios that can be collected on a product will be provided to a customer on the product details page of the website and is based on a single product’s (Stock Keeping Unit) total cash value, inclusive of taxes. The actual Avios awarded will be calculated based on the cash value of the total number of each product in the order at the applicable collection rate for that product. The cash value is the cost to the customer of the product inclusive of taxes after the use of redemption of Avios used to discount.

d) There is no award of Avios on delivery charges.

e) Where a substitute product is accepted (see section on Availability & Substitutions), Avios will be awarded based on the ‘value’ of the originally ordered product. Substitute items will be offered on a like-for-like basis.

f) Where an order is cancelled or returned, any Avios awarded in relation to that order will be debited from the British Airways Club Member’s account.

g) British Airways Club Member accounts should be credited with Avios at the same time the order is placed, however, it may take up to 30 days for the Avios to appear in a members account.

h) Unless otherwise specified, only a single bonus Avios promotion code may be applied to any one order in isolation.

Redemption of Avios

a) Collection Avios and Avios redemptions are subject to the British Airways Club terms and conditions. For full details please visit www.britishairways/avios. In order to be eligible to redeem Avios, You must be a British Airways Club member and logged in when placing an order.

b) Avios can be used to reduce the cash value (including taxes) in part for products available for sale on the Website. The number of Avios required to reduce the cash value can vary by product and We reserve the right to change this without notice. The proportion of the total cash value that can be offset/substituted through Avios spend will vary by total basket value. We reserve the right to amend the maximum percentage of Avios allowed to be redeemed at any time.

c) Irrespective of your basket containing a single product or multiple within a single basket transaction, the total Avios available to spend will be displayed through a maximum of five (5) options with the lowest denomination being zero and the highest denomination being that as is displayed.

d) We reserve the right to limit the amount of Apple products that may be purchased per customer, per household, per transaction, or per promotional period, and to refuse or cancel any order that, in our sole discretion, appears to be placed for resale, bulk distribution, or in violation of these terms and conditions.

e) If an order is placed by a British Airways Club member who is part of a household account, the total value of redemptions for the household account must not exceed £5000 within any three- month period.

f) Avios cannot be used in part or in full on delivery charges.

g) Redemptions are applied at the same proportion on each product in an order and cannot be adapted by product. For example, you cannot redeem 20% of one product's value and 10% of another and rather, all products in the total basket value would need to be either 10% or 20% for example.

h) Where a substitute product is accepted (see section on Availability & Substitutions), we will debit Avios from the British Airways Club Members' account based on the ‘value’ of the originally ordered product. Substitute items will be offered on a like-for-like basis.

i) Where an order is cancelled or returned, any Avios redeemed in relation to that order will be credited from the British Airways Club Member's account in line with the section on Refunds.

j) If Avios are not correctly debited from Your BAC account for any reason, at the time of purchase, We reserve the right to deduct the correct number of Avios at any time, within a period of up to 12 months from the original purchase transaction date. Should such an adjustment be required, We will notify You at the time the debit is applied to Your BAC account.

Availability & Substitutions

a) All products and services are subject to availability. Where a substitution is provided this will usually be at the same or a higher price than the original. When the substitution provided is of a higher price, the original price will be honoured. On the rare occasion a lower value item is given the difference in cost will be refunded.

b) Where the difference in value between the original product and the proposed substitute is substantial, we may cancel the item and issue a refund rather than offer a substitution. Avios will not be awarded for cancelled items.

Resale

a) Purchases from Us directly through our website are for Your own use only (which may include their use as gifts for third parties).

b) We reserve the right to refuse or cancel any orders placed whereby we have reasonable grounds to suspect the goods are being purchased for resale, fraudulent activity or any unauthorised commercial purpose.

Age Restrictions

b) When you register your details, you must provide a valid date of birth to confirm that you are aged 18 or over. By placing an order, you confirm that you are at least 18 years old. We may verify your name, address, age, and other personal information provided during the order process against appropriate third-party databases. By accepting these terms and conditions, you consent to these checks.

Delivery

a) We deliver exclusively throughout the UK, except for Northern Ireland, the Channel Islands, The Isle of Man and BFPO addresses.

b) It is Your responsibility to ensure that the delivery address provided at checkout is complete and accurate. We reserve the right to refuse or cancel any order where the delivery address does not match the BAC address if we suspect fraudulent activity. We are not liable for orders that cannot be delivered due to an incorrect or incomplete address. If the parcel is returned to Us, We will contact You to arrange redelivery; additional shipping charges may apply. No refunds or replacements will be issued for orders that have been delivered to an incorrect address provided by the customer.

c) We aim to deliver within 10 working days; however, delays may occur due to circumstances beyond our control. Deliveries to the Scottish Highlands may be subject to extended delivery times.

d) Where two or more products are ordered, delivery may be made in separate consignments. The delivery charge will remain unchanged.

e) If the delivery is unsuccessful on the first attempt, the courier may take the package to a local depot for collection, or at its discretion, attempt delivery on the next working day. Once a package is taken to a local depot, it cannot be re-delivered and must be collected in accordance with the courier’s instructions provided. Customers will be provided with delivery notifications and instructions to manage or rearrange delivery prior to the package being taken to a local depot. If a package is not collected within the courier’s stated timeframe, delivery will be returned and the order cancelled.

Please note, any delivery to non-residential addresses, properties with multiple occupants, student/temporary accommodation, properties with mail room or concierge services for deliveries, as well as those with courier requests or account preferences allowing for safe place/deliver to a neighbour, are made at the customer’s own risk and IAG Loyalty Retail will not accept liability for any loss or damage of the delivered items.

f) We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if You are repeatedly unavailable to take delivery of Your order or in other exceptional circumstances.

g) If You are out, subject to ensuring compliance with the applicable Age Restrictions, the delivery driver may be able to leave Your order for You in accordance with the instructions that You gave Us when You placed Your order (for example, in a safe place or to a neighbouring address); should the driver be able to leave the package in a different address or safe place, according to Your instructions, You are wholly responsible for any loss or damage to the package once delivered. If this alternate address or safe place delivery is not possible, You will receive a notification with instructions on how to arrange re-delivery. If you receive notification of a failed delivery attempt, it is your responsibility to use the details provided by the Delivery Partner for re-delivery.

h) You should keep Your delivery note and all packaging for a period of at least 2 business days, and You should notify Us within 48 hours if any of the order is missing or damaged. A declaration of honour is required when raising missing/stolen/damaged delivery investigations. This statement confirms that you have not received your order and is essential for us to proceed with investigating the issue. If you need to provide a declaration of honour, we will guide you through the process to ensure everything is handled smoothly. In certain circumstances We may require You to provide a police crime reference number to support a stolen package investigation. If You fail to provide the declaration of honour and reasonable cooperation, We will be unable to consider the complaint and investigate the matter as missing/stolen/damaged delivery.

i) Free delivery is available within the UK when the final basket value exceeds £100 cash in a single transaction, after discounts from spending Avios have been applied and where delivery is made to a single UK address.

j) “Next-day delivery” will apply, when available, to orders which are placed before 1pm Monday – Friday and your delivery shall be delivered the next working day, subject to confirmation by the courier company. Deliveries to addresses in the Scottish Highlands are excluded from this service. We cannot always guarantee next working day delivery, however all orders placed before 1pm which have paid for next-day delivery service will be shipped with express delivery service. Should a delivery not be attempted the next working day, we will refund the difference between next day delivery and standard delivery. Weekends and UK Bank Holidays are considered as non-delivery days for Avios Shop – The Edit.

k) Orders placed after 4pm on a Friday, Bank Holiday or weekends will not be processed for acceptance until 1pm on next working day.

l) We are not responsible for any delay in, or failure of, performance of Our obligations under these Terms of Sale arising from any event which is outside of Our reasonable control (for example, an act of God, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than Our sub-contractors) or information technology or telecommunications services failures, or industrial action).

m) In the event of a significant delay or failure, We will contact You and take reasonable steps to minimise the effect of the delay or failure. If You are unhappy with a delay which affects Your order, You may cancel the order and receive a refund for any products You have paid for but not received by contacting Us. If You subsequently receive Your order after cancelling it and getting a refund, You must notify Us and allow Us to arrange collection of the products You have received.

Cancellations and Replacements

a) You may cancel a One-Off Purchase for any reason whatsoever at any time up to 14 days from the day after the date You receive Your order, provided all of the products are unused, unopened, intact and have been stored appropriately whilst in Your care. “Unused” in this context shall mean in its original condition, including all original packaging, labels, and tags intact. Once Your order has been locked for dispatch, We are unable to process any order cancellations; You may exercise Your right to cancel after You receive Your order, If any of these conditions are not met, We reserve the right to refuse a return or exchange.

Items excluded from returns

Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products that are made to your unique specification or that are personalised for you, such as items bearing your name, initials, products sealed for health protection, or for hygiene purposes, once you have unsealed them.

Items that cannot be returned include (but not limited to): • Items that have been purchased “last chance to buy” clearance or returns • Duvets, blankets, pillows, mattress protectors, mattress toppers and pillow protectors if the sealed packaging has been opened • All toiletries and beauty products if the seals have been broken • Earrings, in-ear audio devices, all items for use on the body such as massagers, eye masks, personal comfort devices, and facial rollers, due to hygiene reasons • Electrical items that no longer have the tamper seal around the plug/wiring intact, unless faulty or not as described

The product must not contain any personal data and must not have been registered with the manufacturer. All security features designed to protect the product in the event of loss or theft must not have been activated. This does not affect your statutory rights, including your rights in relation to faulty or misdescribed goods.

Please let Us know if You wish to cancel an order by contacting our Customer Servicing Team (see Contact Us section). We will then confirm the order cancellation and send instructions for You to return the item. You may be charged for the delivery of returned items unless stated otherwise.

b) We usually process and prepare your order for dispatch immediately. As a result You may not be able to make any amendments or cancel your order once it has been processed, this includes but is not limited to a change in preferred delivery address. In this instance, You will need to return your order once you've received it, in accordance with our Returns Policy. If You wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number.

c) In the event that any of the products in Your order are incorrect or missing, please let Us know within 48 hours from the date You receive Your order and We will send instructions for You to return the item. Once We have confirmed receipt of that item, We will send the correct replacement free of charge. Delivery of the replacement product should take place within 7-10 business days of You notifying Us regarding the incorrect or missing item.

d)Any items that are returned outside of the return period (14 days following the maximum allowed notification of intended cancellation/return which clarity is a maximum of 14 days from the date the order was received), damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer. For avoidance of doubt, in these circumstances payment won't be refunded. For Apple products that are returned without authorisation, or in a non-saleable form, the customer will be responsible for arranging and funding the return of the goods from Apple’s returns centre. Items that have not been collected within 90 days will be disposed of.

e) It is Your responsibility to hold onto the products included in Your order and take reasonable care of them, regardless of the reason for return. Goods returned, unless faulty, need to be returned in resalable condition (for example, unopened no removal of seals). We reserve the right to reduce any refund to reflect a reduction in value where goods are not returned in a resaleable condition. You must ensure that appropriate insurance cover is in place, particularly when returning high-value products. We accept no liability for goods that are lost or damaged during transit.

f) If a product is faulty, and provided it is within 6 months of purchase and has been stored in suitable conditions, We will arrange to replace the faulty product with the same type of product or, if not possible, We will refund You for the amount paid for the faulty product. You may also choose to ask for the refund instead of a replacement product. We reserve the right to ask You to provide evidence of the fault and/or We will collect the faulty product for inspection (at Our cost). For Apple products (excluding items that are Dead on Arrival*) We recommend that Customers book an appointment at the Genius Bar of their local Apple store so that the item can be repaired or replaced as soon as possible.

*Dead on arrival (DOA) A device is considered DOA if it is:

g) This does not affect Your legal rights in respect of any of Our products or services (for example, if any of Our products are not of satisfactory quality). In particular, We are under a legal duty to supply goods that are in conformity with these Terms. You have certain legal remedies if We breach these rights. For more information about Your legal rights, please contact Your local Citizens Advice Service or Trading Standards Service. To exercise Your legal rights, please contact Our Customer Services team using one of the methods in the “Contact Us” section below.

h) In the event you have returned an order, please allow up to 5 working days from confirmation of delivery of the return for the item to be checked and a further 10 working days for any refund to be processed.

i) We reserve the right to monitor consumer return activity. We may contact You and request additional proof of faulty or damaged products, such as a photographs, declaration of honour, in order to process the refund or product replacement.

Refunds

a) All refunds given will be made by the same payment method You originally used to make payment. Refunds can take up to 10 working days to be processed.

b) Where partial refunds are given, if part payment was made i. using Avios, We will refund Your Avios account first, prior to crediting the remaining refund amount to the original method of payment. ii. using a Gift Card, We will refund to a new Gift Card, prior to crediting the remaining refund amount to the original method of payment. iii. using a combination of cash, Avios and Gift Card, We will refund Your Avios account first, then to a new Gift Card with any remaining refund amount to the original method of payment.

c) Returning gifted Items

If You have received a gift bought by a person via Avios Shop – The Edit and your product develops a manufacturing fault within 30 days of purchase, the person who made the original purchase will need to return the faulty product along with proof of purchase and We’ll exchange or refund it. Please make sure to disable any security features and remove all your personal data. If any of these conditions are not met, We reserve the right to refuse a return or exchange.

If in the event, we cannot replace the item, we will send the refund through to the person who made the original purchase, using the card or payment method they used, including Avios. Please note any Avios collected as part of the order will be deducted from the account associated to the original order.

d) Refunds for purchases made with a promotional code

If you purchased multiple items with a promotional code, and return one or some of these, We will deduct a proportionate amount of the promotional value from your refund. This is part of the terms and conditions of our offers.

e) Gift with Purchase conditions

Free gifts received as part of an offer or promotion when purchasing an item must be returned with the main ‘qualifying’ item to receive a full refund. You can still buy the gift, provided it’s for sale on Avios Shop - The Edit as a standalone item, by placing a new order for it at the normal advertised price.

If you want to cancel the main qualifying item in a ‘gift with purchase’ order, this will also cancel the connected promotional (free) item. This will result in a refund of the entire order price and neither of the items will be delivered.

f) Payment Provider Chargebacks

Misuse of the chargeback facility offered by payment providers constitutes fraud and will be treated accordingly.

Examples of misuse include, but are not limited to: • Submitting a claim that goods were not received when delivery has been confirmed. • Failing to cooperate with carriers during investigations into missing goods. • Refusing to accept responsibility for items delivered to a designated safe location as agreed. Breaches or violations may result in legal action in pursuit of compensation for any losses incurred.

Product Liability

a) We are committed to ensuring that all products sold are safe, fit for purpose and fully compliant with applicable UK safety and consumer protection laws. Where applicable, products are covered by the manufacturer’s warranty, and You retain the benefit of their statutory rights under UK consumer law.

b) In the event of a defective, faulty or dangerous product, You may ask for a replacement or refund of the amount paid.

a) You have certain legal rights in respect of any products or services You purchase from Us, including that such products are of satisfactory quality and that services are provided with reasonable care and skill. You have certain legal remedies if We breach these rights. Nothing in these Terms is intended to affect or limit these legal rights or other rights to which You may also be entitled, for example to damages. For more information about Your legal rights please contact Your local Citizens Advice Service or Trading Standards Service.

b) Our liability for any losses, damage or costs You suffer as a result of Us failing to comply with these Terms is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both We and You knew it might happen.

c) We will not be liable to You or to any third party for any loss, damage or costs which arise as a result of Your failure to comply with these Terms of Sale.

d) Nothing in these Terms shall affect Our liability for death or personal injury arising from

Our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law.

Description of products

Each Product purchased is sold subject to its Product Description, which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

a) These Terms comply with the Consumer Rights Act 2015 and are designed to be transparent and fair. Any term found to be unfair under the Consumer Rights Act 2015 will be deemed unenforceable.

a) Any warranties or guarantees offered are in addition to, and do not replace, the consumer's statutory rights. Consumers are not obligated to take up services under a warranty or guarantee and can still seek remedies under their statutory rights. Alternatively, you can find details of the warranty/guarantee period in the user manual for the product where applicable. Any additional warranty period beyond our standard terms may be provided by the product's manufacturer. This does not affect your statutory rights against us as the retailer. b) Luggage Warranty Exclusions: Damage caused by Airline luggage handlers or other travel operators (Examples are scratches, rips, cracks, dents, sheared off wheels or components, bent trolley handles and similar)

*Note: Briggs & Riley is the exception, where all products are covered
This warranty does not cover: • Normal wear and tear or general use • Neglect, theft, or accidental damage • Discolouration of components resulting from normal use • Exposure to extreme temperatures • Damage caused by acids, water, chemicals, or solvents, including beauty products • Damage to contents during transit, such as media devices, bottles, or photographic equipment • Matching products or items purchased as part of a set • Combination lock issues resulting from incorrect setting, improper use, or forced entry • Any damage where there is evidence of product abuse or misuse

c) Where goods are purchased by EU nationals or residents under Geoblocking Regulations, we make no warranty that the goods are suitable for use outside the UK. The goods are provided as compliant with technical, safety, labelling and other legal requirements in the place where they are sold. Where goods are subsequently exported by an EU national or resident, we accept no responsibility for damage in transit, or for any customs requirements or duty.

Security, Fraud and Crime prevention

a) For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, We may share any information that We collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

b) All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We continuously monitor and implement new security protocols and software as they become available.

c)In the event of fraudulent activity being identified, we reserve the right to refuse or cancel an order and the associated BA Club account.

Contact Us

If You have any questions regarding orders or any general enquiries, please do let Us know by entering the relevant details on the Contact Us page.

If a customer behaves in a threatening, abusive, insulting, or disorderly manner towards any member of our customer service team or any employee of IAG Loyalty Retail Limited, we reserve the right to withdraw service. Our customer service team is committed to providing a fair, respectful, and transparent service, and we expect customers to treat our staff with the same level of respect. Abusive or inappropriate behaviour will not be tolerated. In such circumstances, no employee will be required or expected to engage with the customer, whether by telephone or in written correspondence.

Your Account

a) To purchase products from Us, You are required to be an active British Airways Club member. Propriety Rights

a) All Materials on this website, the appearance, organisation and layout of this website, the underlying software code and the underlying data are subject to trademarks, copyright, database rights and other registered and unregistered intellectual property rights which are owned either directly by Us or by Our licensors or affiliates.

b) Unless otherwise authorised within these Terms and Conditions, You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any Material on this website or the underlying software code or underlying data.

Links to Other Sites

a) This website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, Material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at Your own risk.

b) You may only link to this website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.

Privacy and Data Protection

a) We process information about You in accordance with Our Privacy Policy. By using the Avios Shop – The Edit You consent to such processing and You warrant that all data provided by You is accurate.

Use of Avios Shopping is governed by the following terms and conditions. By visiting this website or registering as a BA Club customer, you agree to these terms and conditions.

1. Program Membership

1.1. Only one BA Club Account (Account) will be accepted per person, and Avios can only be earned on one account per person.

1.2. Avios Shopping is for private use only and is not intended for commercial purchases. If we believe that an Account is being used for purposes other than personal use, we may terminate membership in the program.

2. Avios Earning Process

2.1. As a BA Club program customer, you will earn Avios from the merchants listed on our website. We will make every effort to ensure that Avios offers are accurately displayed.

2.2. You must be logged in to this website and use our links to participating merchant sites to be eligible for Avios. You cannot earn Avios for purchases made before logging in to Avios Shopping.

2.3. The products or services you order give rise to a contractual relationship with the participating merchant and not with us. The purchase of products or services from participating merchants is governed by their terms and conditions of sale. If you have a complaint regarding the products or services provided, or a delay or any other delivery issue, you should address it to the merchant in question, not us. We make no warranty regarding any products or services you obtain from participating merchants, and we hereby expressly exclude all representations and warranties, including those of title, fitness for purpose, merchantability, or satisfactory quality, regarding products or services obtained from participating merchants through Avios Shopping.

2.4. You are entitled to earn Avios when the participating merchant confirms and approves the purchase within a maximum of 40 days, although some brands may take up to 120 days to acknowledge and approve a purchase.

2.5. If the transaction is cancelled or a refund is obtained, Avios will not be earned.

2.6. If Avios are credited to your BA Club account, but the transaction is subsequently reversed by the participating merchant or cancelled by you, for any reason, we reserve the right to deduct those Avios from your account.

2.7. Avios do not have a cash equivalent value, except as described in these terms and conditions.

2.8. Avios can only be earned on the net value excluding sales tax, other taxes, additional charges, and any other additional costs, such as shipping.

2.9. Avios will not be awarded on the purchase of gift vouchers or purchases made using gift vouchers, which for avoidance of doubt includes gift cards, gift certificates, any other similar cash equivalents, or on VAT, sales, use, excise or other applicable taxes, and delivery charges.

3. Tracking

3.1. Transactions are tracked electronically and reported by participating merchants. We will not be liable if, for any reason, merchants fail to report sales to us correctly or at all. However, we will take all reasonable steps to ensure accurate reporting by participating merchants. However, we do not accept liability if merchants fail to do so.

3.2. All transactions from participating merchants are tracked through cookies. It is the user's responsibility to ensure that cookies are enabled in their web browser and that their computer's security software does not block them.

4. Website Content

4.1. The information on this website does not constitute financial advice or an offer of financial services or products. If you wish to enter into any transaction, you should obtain independent advice as to whether any financial service or product is suitable for your needs or expectations.

4.2. This website does not endorse or offer any guarantee regarding the products offered by participating merchants, nor is any offer, implied or actual, made on this website regarding such products. Participating merchants may pay us commissions, and if applicable, participating merchants will inform you of such commissions.

5. Changes to the Website and Modifications to the Terms and Conditions

5.1. The content of this website and the Terms and Conditions may be changed at any time at our sole discretion. These changes are not required to be communicated as individual notifications to Avios Shopping customers. When changes are made, we will post the new terms here. It is advisable that you check them periodically, even if you are not making a purchase. By accessing and using the site, you agree to be bound by the new Terms and Conditions.

6. Copyright

6.1. This website is protected by copyright. The software is our exclusive property, and we retain all rights, title, and interest in and to the software worldwide, including any modifications and improvements made.

7. Third-Party Websites

7.1. We are not responsible for the content or availability of any third-party websites to which links from this website lead.

8. Disclaimers

8.1. The risk must always and entirely rest with the customer who wishes to use Avios Shopping.

8.2. We cannot be held responsible for any errors in:

8.3. We cannot be held responsible for any unauthorized use of your account, of any kind.

9. Privacy Policy

9.1. BA and Collinson Latitude Ltd understand and respect your desire for privacy, and we respect all visitors to this website. Therefore, we want you to know how we use the personal information you provide to us.

9.2. For all visitors to this website, our web server does not automatically recognize any information regarding domain names or email addresses. All information we collect:

9.3. Email address information

Email address information is only collected when a customer contacts us by email or the user provides it to us in some other way. BA will only use it to manage the complaint or request submitted by the customer or user and will never use it for commercial purposes. If you wish for BA not to use this channel (email) to communicate with you for the stated purpose, please let us know by contacting us as described in the Introduction section, which addresses the rights of objection, access, correction, and deletion in accordance with the provisions of Organic Law on Personal Data Protection 15/1999.

__9.4. Third-Party Websites

We are not responsible for the content or privacy policies of websites linked to or from the Avios Shopping.

9.5. Information about Telephone Numbers

Users who provide us with their telephone numbers online will only receive calls from us with information regarding orders they have placed online.

9.6. Cookies

We use cookies to store visitor preferences and record previous activity on a site, in order to provide better service when visitors return to this website.

9.7. Security

We always use industry-standard encryption technologies when transferring and receiving consumer data through this website. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of the information we have collected about you on this website. This information includes unique identification information (such as customer number), transaction information (such as the dates on which customers made purchases, amounts, and types of purchases), consumer/visitor communications to this website (such as emails, customer inquiries), and content information (such as name).

Upon request, we offer visitors the ability to correct errors in contact information, financial information, unique identifiers, transaction information, and communications. Consumers can have this information corrected by writing to us. From time to time, we may use customer information for new, unanticipated uses not previously described in our privacy notice. If our information practices change in the future, we will post the policy changes on this website to notify you of those changes and give you the option to opt out of those new uses. If you have concerns about how your information is used, you should check this website periodically. If you believe this site does not adhere to the information policy described above, please contact us.

10. Virus Disclaimer

We take reasonable steps to ensure that material is virus-free before posting it on this website. However, in the unlikely event of loss, interruption, or damage caused by a computer virus, we cannot be held liable for any loss, interruption, or damage to data or your computer system that may occur when using material obtained from this website.

11. Information about the Site Operator

This website is operated by Collinson Latitude Ltd, with registered office at: Cutlers Exchange, 123 Houndsditch London, EC3A 7BU UK. Registration No. 6708136. Registered in England and Wales.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the internal laws of the UK, excluding its choice of law or conflict of law rules, and you consent to the jurisdiction of the UK courts to resolve any disputes related to this service.

F.5.1. Infants (less than 2 years of age) travelling with a Member on a Reward flight will travel for 10% of the Points required for the Member's flight if they do not have their own seat. Children (2 years of age or older) and infants who require their own seat will be "charged" the full Points for the relevant destination and applicable taxes, fees and charges as set out in Section F.5.8.

F.5.2. One-way tickets can be issued as a Reward on Airline Partner flights at 50% of the Points required for a return journey to the same destination and subject to the applicable taxes, fees and charges as set out in Section F.5.8. Open tickets cannot be issued as Rewards.

F.5.3. There are no charges for stopovers included in a Reward itinerary, where stopovers are at connecting points on the most direct route between origin and destination.

F.5.4. For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) is permitted subject to the rules of the fare.

F.5.5. Reward bookings are subject to availability and cannot be waitlisted. Reward bookings may be made up to 355 days prior to departure. The total number of seats available for Reward bookings will vary from route to route and from week to week depending on commercial demand. Availability can change throughout the year. Reward bookings on Airline Partners are subject to the availability determined by the Airline Partner. Members are advised to make Reward bookings well in advance of the date of travel however we cannot guarantee that a Member will be able to make a Reward booking on any specific flight regardless of the time of booking.

F.5.6. Rewards for travel will only be issued to and from destinations served by Airline Partners designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.

F.5.7. Rewards are based on round trip travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. On one occasion only per booking may a flight sector commence at a different point from the end of the preceding flight sector. It is possible to combine flights on Airline Partners to make a round trip journey of up to a maximum of 8 sectors.

F.5.8. Except to the extent expressly stated otherwise on the Website or notified in relation to your booking, Members will be liable for all taxes fees and other charges associated with Reward travel on Airline Partners, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charge, fuel surcharges, agricultural inspection fees, security and insurance surcharges or other incidental fees or taxes charged by any person or relevant authority or body. If required to do so, we will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned and shall not be borne or paid by us.

F.5.9. Taxes and/or charges change constantly and can be put in place or altered after we have issued your ticket. If they change or if a new tax, fee, charge or security charge is put in place after we have issued your ticket, unless you have booked a Package, you will have to pay any increase. Similarly, if any taxes and/or charges you pay us when we issue your ticket are then abolished or reduced, you will be entitled to claim a refund from us.

F.5.10. Reward tickets are subject to IATA fare construction rules. Travel itineraries for Reward bookings may start and end at different airports within the same country, or in different countries, provided the two airports are in the same zone. Outbound journeys may terminate at a different airport to the airport where the return journey starts provided the two airports are within the same zone. Rewards or cash bookings for travel on Airline Partner flights or Partner bookings are subject to the relevant terms and conditions of the Airline Partner or Partner.

F.5.11. All Reward travel must be completed within 12 months of the original date of ticket issue.

F.5.12. A £15 per person booking fee will be applied to any stand-alone flight booking, which could’ve been made online, unless we have removed the functionality to book online. On these occasions the £15 per person booking fee will be waived.

F.5.13. Changes to bookings for Reward travel on flights operated by Airline Partners are permitted via our Customer Services Department only in respect of date, time, class and service. Such changes may only be made by the Member. If more than one price option is available for a flight, it is not possible to change the price option chosen by a Member after a booking has been made. All permitted changes are subject to capacity limitations and may not be made after the time 24 hours prior to the scheduled departure of the first flight in the Reward travel itinerary. Unless otherwise stated a per person fee of £35 will be payable for each permitted change. For the avoidance of doubt, name changes are not permitted.

F.5.14. The route applicable to a Reward travel booking may be changed provided that the new route selected would, as at the date the change is requested, require the redemption of the same amount of Points and/or cash as was redeemed in making the original booking. Route changes are only permitted for Reward travel bookings which (other than for the payment of taxes, fees and charges) are purchased using Points only.

F.5.15. Unless otherwise stated a per person fee of £35 will be charged if bookings for Reward travel on Airline Partners are cancelled by the Member prior to departure. Provided a cancellation is made more than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary the Points charged for the Reward will be re-credited to the Member's account.

F.5.16. If flight bookings for Reward travel are cancelled by the Member within 24 hours of departure, Points in respect of the Reward will not be re-credited to the Member. In the event you are prevented from travelling by an Event Beyond Your Control we will refund your Points provided you have an unused Reward, have informed us promptly and provided evidence of the Event Beyond Your Control and paid the applicable £35 per person fee.

F.5.17. Failure to utilise a Reward flight i.e. "no show", will result in the airline's cancellation of any onward or return reservations and Points cannot be re-credited.

F.6.1. Your contract is directly with us unless stated otherwise.

F.6.2. Your accommodation price (if any) includes any Government taxes and compulsory service charges for hotels (unless otherwise stated) and other services bought for you.

F.6.3. Triple room rates can apply to either a full size triple room, designed to take three single beds, or to a twin/double room with an extra rollaway bed.

F.6.4. Hotel and apartment facilities, such as sports and leisure equipment, are not included unless otherwise stated in the hotel / apartment description.

F.6.5. Check-in at most hotels is around 2pm, with check-out by 11am, but this can vary by hotel, time of year and country. The price you pay us for a nights accommodation reflects the standard check-in and check-out times confirmed to you upon arrival at the hotel or apartment. Once at the hotel or apartment, should you wish to check-in earlier or check-out later, you may be able to do this for a charge payable locally, subject to availability. If you wish to guarantee an earlier arrival or later departure, we suggest you pre-book an extra night with us before you travel. Most hotels and apartments will allow you to leave your luggage in reception or their luggage room should you not have access to your room.

F.6.6. Car rental prices are total prices per car and are based on the booked dates and the duration of the rental period. For car rental inclusions and exclusions in the price we quote, please refer to relevant pages on the Website for full details when booking, or your voucher. We draw your attention to this as there are specific requirements for car rental that will vary depending on the country in which you rent your car, such as minimum or maximum ages you need to be in order to drive and any excesses that may be applicable. You will be asked to acknowledge these at time of booking, and thereby are deemed to have read and agreed to them.

F.6.7. Charges for booking extra nights' accommodation or extra days' car rental after your arrival will be at the rate advertised by the hotel or car rental supplier. You cannot change or add additional days to experiences. Any new bookings will be charged at the rate as advised at the time of booking.

F.6.8. A hotel's definition of a 'child' can vary but is always advised at the time of booking. Unless otherwise specified, child prices where included are based on one or two children (using existing bedding or a rollaway or sofa bed) sharing a room with two adults. Child prices do not apply to single, triple or quad rooms, except where it is specifically stated that a family offer applies. Available room occupancy options and prices are determined at the time of booking based on the child ages you provide us with. If a rollaway is used to accommodate the child, a charge may be made locally. Child prices include the same meal basis as the accompanying adults, except where children stay free of charge, in which case no meals are included in the price (unless stated otherwise).

F.6.9. Infants under 2 years are generally accepted free in hotels, however not all room types are large enough to accommodate an infant's cot. Cots must be requested at the time of booking, and some hotels may charge a fee payable locally. We will advise the Partner of your requirements for a cot, but this request cannot be guaranteed. If we are advised by the Partner before you depart this request cannot be confirmed, we will advise you. Otherwise you will need to check when you arrive. In these circumstances, we strongly advise you to make your own arrangements.

F.6.10. If you have made a booking and you then make a subsequent request for an amendment that it is not possible to amend, the booking will require a complete cancellation (subject to the terms applicable to cancellations) and re-booking of the itinerary. Any re-booking is subject to availability. This may mean that the new booking you obtain is at a higher rate, different terms or that you are unable to book. For details of cancellation terms please see clause 6.11.

F.6.11 The cancellation policy set out at time of booking and are as follows (unless otherwise advised at the time of booking):

F.6.12. Some of our hotels may have different cancellations terms to those given above. We will tell you if this applies to you when you make your booking and at this time you will be advised of the cancellation policy.

F.8.1. The Reward Flight Saver "RFS" is available to Members who have earned at least one Point in the 12 months prior to booking a flight under the RFS “Regular Collector”. The RFS entitles Regular Collectors making a reward booking (including an Avios & Money booking) to pay a set cash price in respect of taxes, fees and Carrier charges on a qualifying flight, (the “RFS Cash Price”), in place of the actual taxes, fees and Carrier charges applicable to the booking.

F.8.2. The RFS is subject to the Avios Terms and Conditions

F.8.3. RFS is available on Airline Partner and on Airline Partner’s franchise flights (in any cabin class). RFS is not available on any Airline Partner Codeshare Flights or Partner Flights.

F.8.4. RFS is only available on specific routes and the set cash price will differ between short haul and long haul.

F.8.5 For a booking to be eligible for RFS, all the flight sectors in the booking must be eligible. Bookings with connecting flights to destinations outside of the scope of RFS will require the usual taxes, fees and Carrier charges will apply.

F.8.6. The RFS Cash Price payable is based on a booking for a return flight, and for one-way flights will be 50% of the stated RFS Cash Price.

F.8.7. Journeys with connecting flights will be charged two RFS Cash Prices, plus the Points applicable for each sector.

F.8.8. The RFS Cash Price payable may vary according to the cabin class, and operating carrier. It will be clearly displayed on the booking page.

F.8.9. In the unlikely event that the RFS Cash Price is higher than the applicable taxes, fees and Carrier charges on a booking, the Regular Collector will pay the actual taxes, fees and Carrier charges applicable to the booking.

F.8.10. We reserve the right to alter the applicable RFS Cash Price at any time (but this will not apply to bookings already made before change).

F.8.11. Changes to RFS bookings are subject to the change rules contained in Part F of these terms and conditions. Date and time changes for RFS bookings are permitted for a fee, as stated on the Website, but name changes are not permitted. Where the RFS flight is cancelled by the Regular Collector more than 24 hours prior to outbound departure, the RFS Cash Price and the Points (or, in the case of Avios & Money bookings, the RFS Cash Price, the Points & the cash) are refundable, for a fee, as stated on avios.com. The actual taxes, fees and Carrier charges applicable to a RFS booking are not refundable to the Regular Collector, unless the Regular Collector paid the actual taxes, fees and Carrier charges. No refunds are available for cancellations within 24 hours of the departure time.

F.8.12. The RFS may not be used in conjunction with Avios for Upgrade; or any other promotions or offers, except any credit card companion vouchers, which may be used with the RFS

F.9.1. Combine my Avios (“CMA”) allows you to redeem Points held under one of the Iberia Club, The British Airways Club, AerClub or Avios Schemes (the “Programmes”) and to be issued with an equivalent number of Points under one of the other Programmes.

F.9.2. CMA is hosted by Avios Group (AGL) Limited

F.9.3. Once Avios have been transferred to a Programme they are subject to the Terms and Conditions of that Programme as applicable at the date of transfer. In the event of any dispute as to the entitlement to the Points originally issued to a Member the Terms and Conditions of the Scheme under which Points were issued shall apply.

F.9.4. A Member may only move Points between accounts under the following conditions:  

F.9.5. Points can be moved between Programmes using CMA online or if this service is unavailable by calling your local customer service centre. In order to move Points using CMA, you will be required to answer security questions in relation to your Membership of each Programme. Should you not satisfy the authentication checks we reserve the right to deny access to the CMA facility.

F.9.6. By using CMA you authorise that your Personal Data will be passed between the Programmes and the companies operating the Programmes in order to fulfil and track the transaction and in relation to any need to subsequently audit the transaction. The policy on data protection of each Programme is available in the relevant Terms and Conditions.

F.9.7. Only the Member may request to transfer Points using CMA. Members should not share Membership numbers and passwords in order to allow an unauthorised third party to use CMA. We cannot be held responsible for any fraudulent use of Points in the event of the Member allowing a third party access to his or her account

F.9.8. There is no limit to the number of Points that a Member may move.

F.9.9. CMA cannot be used to transfer to or from the Iberia Club Programme within 90 days of joining the Iberia Club Programme.

F.9.10. Points moved using CMA will usually be shown against the specified account immediately and will usually be available for use immediately. However occasionally the transaction may take longer to show and until shown the Points will not be available for use. You will receive an email from each Programme to the registered email address to confirm you have initiated the transfer of your Points from one Programme to another Programme.

F.9.11. Moving Points using CMA will not count as earning or redeeming Points and will not prevent the expiry of your Points balance under the Programmes Terms and Conditions.

F.9.12. We reserve the right to stop, suspend or limit CMA at any time without notice. We may refuse to allow use of CMA by any Member in relation to any or all transactions at our discretion.

F.10.1. Members can use their Avios to pay for part of the total price of selected flight bookings made with Airline Partners. Please refer to the Airline Partners’ website for more information.

F.10.2. Bookings made with this payment option will be subject to the standard fare rules associated with the fare purchased.

F.10.3. Points can be used to pay for bookings made via the Airline Partners website or where applicable calling the Airline Partners contact centre.

F.10.4. The entire booking must be eligible for Avios part payment for it to be applied to the booking.

F.10.5. The Avios payment rates are defined in a fixed set of currencies.

F.10.6. The Points payable will depend on the cabin class, route selected and the number of people on the booking, this will be clearly displayed on the booking page.

F.10.7. The Airlines Partners reserve the right to alter the applicable Avios payment rates at any time (but this will not apply to bookings already made before change).

F.10.8. When a Member makes a booking using Points, the Member must make the relevant payment for the ticket. The Points will be debited from the booker’s Avios account, for each passenger on the booking.

F.10.9. The Points to be accrued by each Member on any booking made using Avios part payment will be clearly displayed on the booking page. The Points and Tier Points, if applicable, to be accrued by each Member on the booking will be in line with the commercial ticket purchased.

F.10.10. When Points have been used as part payment, the Points will be refundable only where the fare is refundable. Partial refunds of fare and surcharges will be credited to the Members Avios account up to the value of the original part payment, with any remainder credited to the original method of payment together with government taxes.

F.10.11. In the case of a household account, current redemption rules apply regarding the debiting of Points across the accounts of the household members. However, Members of a household account can make Avios part-payment bookings for people outside of the household account.

F.10.12. Avios part payment may not be used in conjunction with any other promotional offers, unless expressly stated otherwise.

F.10.13. If you wish to change a flight booking where you have used Points to obtain a discount on a cash fare, the published fare rules applicable to that booking will apply in addition to the £35 per person change fee.

F.10.14. If you wish to cancel a flight booking where you have used Points to obtain a discount on a cash fare, the published fare rules applicable to that booking will apply in addition to the £35 per person change fee. If you are due a refund any Points paid will be refunded first followed by the cash paid.

Buy Avios

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Transfer Avios

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General Terms & Conditions

General

Retailers, Product Availability, and Descriptions

Avios Website User Agreement

General

Data Protection

Any personal information you supply to Us when you use this Website will be used in accordance with Our Privacy Policy.

View our Privacy Policy

Proprietary Rights

All trademarks, copyrights, database rights and other intellectual property rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non-commercial use.

Acceptable Use You may only use this Website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Website.

In particular, you agree that you will not:

Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to:

Changes to this Website

We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions.

Links to Other Websites

This Website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. 8. You may only link to this Website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.

Limitation of Liability of Website Use WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) ARISING OUT OF THE USE OF THIS WEBSITE OR ANY INFORMATION CONTAINED IN IT WHERE: (a) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US; (b) THE LOSS OR DAMAGE IS NOT A REASONABLY FORSEEABLE RESULT OF ANY SUCH BREACH; OR (c) THE LOSS OR DAMAGE IS NOT AN INDIRECT RESULT OF ANY SUCH BREACH; OR (d) ANY INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.

Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Disclaimer of Warranty To the maximum extent permitted by law, We disclaim all implied warranties with regard to the information contained on this Website. All such information is provided "as is" and "as available" without warranty of any kind.

Indemnification In addition to any other rights or remedies BA may have for your misuse or abuse of the British Airways Club programme as stated in the terms and conditions thereof, and without limitation to any other rights or remedies BA may have at law, equity, or otherwise, you agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

Terms and Conditions Scope These Terms and Conditions refer only to your use of this Website and separate terms and conditions apply to any purchases or orders that you make from this Website.

Collecting Avios

eStore – online shopping:

Miscellaneous

In-Store Offers

1.1. Customers can collect Avios on qualifying LeShuttle purchases made on the LeShuttle website (www.leshuttle.com).

1.2. Customers must be at least 18 years old and a named traveller on the booking to collect Avios.

1.3 To qualify for Avios, customers must sign into their LeShuttle account and enter their British Airways Club membership number on the Booking Confirmation page after checkout or within 7 days of booking and before the day of travel via the "My Account" section on www.leshuttle.com.

1.4. Avios collecting terms:

3 Avios per £1 spent on Day Trip & Overnight, Short Stay Saver, Standard and Standard Plus tickets (including taxes).

6 Avios per £1 spent on a Short Stay Flexiplus and Flexiplus tickets (including taxes and the peak day charge fees).

Avios collected is variable and dependent on type of ticket purchased and the final value of the ticket travelled on. If you book to travel on a peak day but amend your booking to travel on a non-peak day, the Peak Day Charge will be refunded therefore Avios will be earned on the final value of the ticket travelled on. For more information on the Peak Day Charge please see our Ticket Terms and Conditions.

For example, if a Standard fare is secured than the equivalent 3 Avios per £1 spent is applied.

For payments in Euros the system will convert the cost of the booking to GBP and award Avios at the same rate as bookings made in GBP. The calculation will be based on the LeShuttle system conversion rate, with decimals rounded down to the nearest £1.

1.5. The following charges do not qualify for Avios collection:

Pets.

Insurance (Travel or Motor Breakdown cover).

Promotional fares (e.g., fares with 20% off, such as January Sale).

Any creation or amendment fees paid in relation to bookings made or amended via the Contact Centre & Website.

Payments made using methods other than credit or debit cards.

Any payments on the day of travel (e.g., tickets purchases on arrival including new tickets for missed departures, Flexiplus peak day supplements paid on the day (if you book to travel on a non-peak day and do not amend your booking before arrival if travelling on a peak day, Avios will not be earned on the value of the supplement).

Payments made using Tesco vouchers including the balance of any ticket purchase made using a credit card / debit card.

Payments made using Discount vouchers (although the balance of any ticket purchase made using a credit card / debit card will be eligible to earn Avios, subject to other Terms & Conditions associated with Avios bookings).

1.6. Avios collection is only available for British Airways Club (BAC) members. Members of other Avios programs are not eligible.

1.7. Avios can only be collected on purchases made directly at www.leshuttle.com or by telephone via the LeShuttle Contact Centre. Bookings made through third-party platforms, travel agencies or tour operators do not qualify. Staff and shareholder bookings are excluded from earning Avios. Avios cannot be earned when redeeming a prize ticket or any other ticket given free of charge.

1.8. To qualify for Avios, customers must sign into their LeShuttle account and enter their British Airways Club membership number on the Booking Confirmation page after checkout or within 7 days of booking and before the day of travel via the "My Account" section on www.leshuttle.com.

1.9. Avios will be awarded within 30 days of travel completion. If Avios are not credited within the 30 day timeframe, customers should fill out the missing Avios form here stating LeShuttle as the Partner.

1.10. If a customer cancels their booking, doesn’t travel, in the case of a return ticket doesn’t travel one of the booked legs or amends their ticket to a non-qualifying fare, they will not receive Avios.

1.11. Only one British Airways Club membership number can be associated with a booking for Avios collection. Avios cannot be split between multiple accounts.

1.12. Once credited Avios cannot be transferred to another member's account.

1.13. Retrospective or backdated claims for Avios related to this booking are not permitted.

2.1. Customers can redeem Avios in exchange for a LeShuttle voucher corresponding the monetary value of Avios exchanged, which can be applied toward a booking made on www.leshuttle.com or by telephone via the LeShuttle Contact Centre.

2.2. Customers must be at least 18 years old and a British Airways Club member and a LeShuttle account holder.

2.3. Only one exchange from Avios to a LeShuttle voucher per day per member is permitted.

2.4. Maximum single voucher value for redemption with LeShuttle is £500.

2.5. Exchanges will take place on www.Avios.com, and the voucher code will be sent to the British Airways Club Member via email.

2.6. Vouchers cannot be used in conjunction with any promotional offer or other partner voucher such as Tesco voucher.

2.7. Vouchers are valid for 12 months from the date of issue.

2.8. Avios digital vouchers can be redeemed for:

One-way or return crossings inc. Accessories (roof rack, roof box, bike rack, caravans, trailers).

Any ticket type and any eligible amendment (excluding amendment or creation fees).

2.9. Avios digital vouchers cannot be redeemed for:

Pets.

Insurance (Travel or Motor Breakdown cover).

Promotional fares (e.g., fares with 20% off, such as January Sale).

On-the-day payments at check-in (e.g., new tickets for missed departures, peak day supplements on the day).

2.10. Vouchers must be in the local currency of the booking. GBP vouchers cannot be applied to bookings made in EUR. EUR vouchers cannot be applied to bookings made in GBP.

2.11 Tesco vouchers cannot be used as part payment in the same booking as an Avios-LeShuttle voucher is used.

2.12. Customers must select the value of LeShuttle vouchers they wish to exchange their Avios for. Any amount that is not covered by the voucher must be paid using another payment method (excluding Tesco Vouchers).

2.13. Where the value of the voucher exceeds the booking value, you will not receive a voucher refund for any excess.

2.14. A maximum of 10 vouchers can be used in a single transaction.

2.15. Avios-LeShuttle vouchers are non-refundable and not transferable. If a booking is cancelled or modified after an Avios-LeShuttle voucher has been applied, the Avios-LeShuttle voucher will not be refunded or reissued under any circumstances.

2.16. For missing LeShuttle vouchers, customers should get in touch with the Avios contact centre here.

2.17 If IAGL suspect any suspicious activity they reserve the right to cancel the Le Shuttle Voucher, this may result in you having to pay the cash equivalent of the voucher or your trip being cancelled. IAG Loyalty (IAGL) may suspend the British Airways Club (BAC) account if they suspect suspicious activity, your BAC account may be locked, your points removed, and your account closed. If your BAC account is locked, you will need to contact British Airways customer services.

3.1. By engaging in this proposition, customers acknowledge that their personal data will be shared between British Airways PLC, Avios Group (AGL) Limited, and LeShuttle.

3.2. This data sharing is necessary to facilitate the collection and transfer of Avios, issuance of LeShuttle vouchers, customer support and analytical purposes. Data may also be shared for marketing purposes where prior consent has been given.

3.3. For more details on the personal data we share with British Airways PLC and Avios Group (AGL) Limited as part of this promotional partnership, please refer to the LeShuttle Customer Privacy Notice.

Collecting Avios

Redeeming Avios

Data Sharing Agreement

Promotion Period: 07 May 2026 00:01 BST– 28 May 2026, 23:59 BST

Avios Shop – The Edit is operated by IAG Loyalty Retail Limited. British Airways plc is not responsible for the fulfilment of this Promotion and is not responsible for the supply of products purchased under it.

Customers will receive a free set of Antler packing cubes worth £50 when they spend £100 or more on eligible Antler products (after any discounts and excluding delivery charges) during the Promotional Period (the “Offer”).

These Terms and Conditions should be read alongside the Avios Shop - The Edit Terms and Conditions (Part G). In the event of any conflict, these Terms and Conditions shall prevail. For full details, please visit https://www.avios.com/en-GB/terms-and-conditions#Part%20G%20-%20Avios%20Shop%20-%20The%20Edit.

For the avoidance of doubt, eligible products included in the Offer can be found at www.avios.com/en-GB/avios-shop/brands/antler. These products are subject to change or removal at any time without notice and are subject to availability.

Customers cannot select the colour of the free packing cubes; the colour will be confirmed at checkout based on stock availability and is non-negotiable.

No promotional code is required - the packing cubes will be automatically added to the customer’s basket when the basket value of eligible Antler products reaches £100 or more (after any discounts and excluding delivery charges).

Customers will continue to collect Avios at the standard earn rate of two (2) Avios per £1 spent on all eligible Antler products.

This offer may be used in conjunction with Avios part-payment to reduce the cash element (including applicable taxes) of the total purchase.

Customers may only receive one promotional set of packing cubes per order.

This Offer may only be redeemed once per British Airways Club (“BAC”) account during the Promotional Period. Where multiple orders are placed by the same BAC account, only the first qualifying order will receive the free packing cubes. We reserve the right to withhold the gift on subsequent orders, in line with Part G of the Avios Shop – The Edit Terms and Conditions. For full details, please visit https://www.avios.com/en-GB/terms-and-conditions#Part%20G%20-%20Avios%20Shop%20-%20The%20Edit.

If you return or cancel any of the eligible Antler products such that the value of the retained eligible Antler products in your order falls below £100, you must also return the free packing cubes in their original, unused conditions with all packaging intact. If the free packing cubes are not returned, or are returned in a non-resaleable condition, we reserve the right to charge you the recommended retail price of £50 (or to deduct an equivalent amount from your refund), in line with Part G of the Avios Shop – The Edit Terms and Conditions.

Delivery is available only to UK addresses and excludes Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses. Orders will be dispatched within 7 working days of payment, unless otherwise stated on the product information page. Delivery to offshore islands, the Scottish Highlands and some other areas of Scotland may take longer.

The Promotion is valid for the Promotional Period specified above, or while stocks last, whichever is sooner. No cash alternative is available. Avios Shop – The Edit reserves the right to withdraw this promotion or amend these Terms and Conditions, including Avios redemption rate, without prior notice at any time, for whatever reason, and without any liability to the customers for doing so.

The Avios Shop – The Edit website is owned and operated by IAG Loyalty Retail Limited (trading as Avios Shop – The Edit), company number 13984706, with its registered office at Waterside, Speedbird Way, Harmondsworth UB7 0GB. Registered VAT number 414 0333 49.