Special Assistance

Avios is proud to work with quality travel providers with positive special assistance policies. If you need assistance with your travel, accommodation or any other part of your trip, we’ll work with them to help you.

In order to do this, we ask that you call, email, web chat, or request a free call back to discuss your ideas and needs. Our website is not set up to accomodate your individual special assistance requirements and doesn’t show all the features available.

Contact us

  1. Chat to us on Live Web Chat to discuss your requirements and request a free call back.
  2. Email us: specialassistance@avios.com
  3. Call us on 0344 49 333 73

Lines open Monday-Friday 7am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Calls cost 7p per minute, plus your phone company’s access charge. Mobile other providers may vary. Please note: calls may be recorded for quality and training purposes.

Send us your phone number via web chat to request a free call back. Please note we are currently unable to make bookings via webchat. We aim to respond to emails within 72 hours.


Flights

All our airlines have positive policies for accessibility and can accommodate your requirements subject to availability. Click on the airline partner logos below to find out about their special assistance services.


Hotels

Relevant facilities vary by hotel and are subject to availability. Where you see a wheelchair symbol, the hotel has advised it has some wheelchair accessibility. This is just a guide, and our contact centre has many other hotels with more detailed information to help you.


Car Hire

Your accessibility requirements must be stated at the same time as booking your car hire. Relevant facilities are subject to availability and require 2 days notice to arrange.


Tour Operators, Cruises and Ferries

All tour, cruise and ferry operators have their own policies for accessibility and will try to accommodate each request at the time of booking. To make sure the holiday you book meets your needs, just advise our agents of any requirements when you contact us.


Eurostar

Eurostar have a positive accessibility policy and will try and accomodate your requirements. Please make your needs known when contacting us.


Experiences

All our experiences and days out have their own policies for accessibility, highlighted in each case under ‘What you need to know’.


Travel Insurance

Our travel insurance policy has restrictions for certain pre-existing medical conditions, to be found on pages 2-3 of the policy document. Some of these must be declared and may carry an additional premium. You may cancel your policy within 14 days of purchase should you find the cover or additional premiums are not suitable. If you need cover for a condition that’s excluded from our policy, you can purchase a ‘Fit to Fly’ policy on 0843 658 0400 (you cannot use Avios to buy this type of policy).


Accessibility on avios.com

At Avios we’re committed to web accessibility.

We aim to ensure our website works regardless of the technology, browser or device you use, allowing accessibility to all our members.

Find out more