Accessibility

Our site

At Avios we’re committed to web accessibility.

We aim to ensure our website works regardless of the technology, browser or device you use, including making our site accessible if you are blind or partially sighted.

We monitor which browsers, devices, operating systems and screen solutions are being used (anonymously) and how these change over time, so we can make using avios.com easy for you.

Screen Resolution

We test our site on desktop, tablet and mobile devices. It is usable at resolutions from 320x480 up to 1024 x 768 (or greater).

Browsers

You can access our site with IE7 and up, Firefox 3.6 and up, Chrome v 11 and up, Safari and Opera. If you are using a test or ‘BETA’ version of a browser and experience problems, please report these to the company supporting the browser so they can make changes for future or live versions of the browser.

Devices

We are conscious that there is an almost infinite range of devices being used to access avios.com. However, we test on the following selected devices and strive to ensure all content is working on them. This list is constantly monitored and updated.

Devices
Apple Android Windows Other
iPod Touch (4th generation) Samsung Galaxy S3 Nokia Lumia 820 Blackberry Z10
iPod Touch (5th generation) Samsung Galaxy S2 MS Surface Blackberry Curve 9320
iPhone 4 Sony Xperia Z   Kindle Fire HD
iPhone 5 HTC Wildfire (baseline device)    
iPad 2 Google Nexus 7    
iPad 3 Google Nexus 10    
iPad mini      

Text Size

You can change the text size you see as laid out below. You can return to the optimum screen resolution at any time by pressing the Control key+0 (Command+0 for Apple users).

Devices
Supported Browsers How to increase text size
  Using the mouse Using your keyboard
Microsoft Internet Explorer 7 and above (not on the Mac) View > Text Size. You can also use Tools > Internet options > Accessibility Control key and + or - to increase or decrease text size
Safari 4 and above (on the Mac, limited support on the iPad) Safari > Preferences > Advanced then select minimum font size to display Command key and + or - to increase or decrease text size
Firefox 3.6 and above (on the PC, limited support on the Mac) Tools > Options > Content > Increase Font Control key and + or - to increase or decrease text size
Google Chrome v 11 and above Customize and control Google Chrome > Zoom Control key and + or - to increase or decrease text size

How to listen to avios.com

Some operating systems also have built-in accessibility features that can read text aloud or magnify parts of the screen. If you have your own screen reading software, you should find it works well on avios.com. We suggest if your software has a ‘Forms Mode’, that you leave it turned off.

Speed of the website

We know that a fast website is important to you and we work hard to make ours as fast as possible, but there are factors affecting response speeds which are outside our control. They include your connection speed, the performance of your Internet Service Provider, and the amount of traffic on the Internet at the time.

Plug-ins and helpers

Plug-ins and helpers are not required for key functions on our site, but it assumes you have:

  • Flash capability – usually installed with the browser
  • Adobe Reader for .pdf files

If a plug-in or helper application is required to access content, this will normally be highlighted. Plug-ins can be downloaded using the links below. But if you use the links Avios cannot be held responsible for any associated problems with the plug-ins.

Adobe Flash Player

Adobe Reader

Our site also works best with JavaScript enabled. If it is not already enabled (and the site will warn you), you can enable javascript here.


Special Assistance

Avios is proud to work with quality travel providers with positive accessibility policies. If you need special assistance with your travel, accommodation or other part of your trip, we’ll work with them to help you.

Find out more