What’s happening to the Avios Travel Rewards Programme?
The Avios Travel Rewards Programme in the UK is closing, but don’t worry your Avios balance is safe. If you’re not already a member of one of our airline loyalty programmes we will be moving your membership to the British Airways Executive Club.
Why is this happening?
This is happening to simplify the programme and improve collection and spending opportunities for everyone.
How will it affect me?
Don’t worry, you’ll still be able to collect and spend Avios with many of the partners you do today, you’ll just have a new home to do it all from. We’ll be contacting you via email or by letter to inform you of the changes to your account as well as provide instructions on any actions you need to take, if any. If you’re not already a member of one of our airline loyalty programmes, we’ll create a British Airways Executive Club account for you.
Do I need to do anything?
In the majority of cases you won’t need to do anything. Please refer to the email/letter that you will receive from us.
I don’t have a British Airways Executive Club account, should I create one now?
There’s no need to do this. One will be set up on your behalf.
What if I already have a British Airways Executive Club account as well as an Avios Travel Rewards Programme account?
If you want to, you can move your Avios across now, that way we won’t need to open another account for you. You’ll find how to do this under your account on avios.com.
Will my balance be safe?
Yes, there’s nothing to worry about. Your balance is completely safe.
What if I don't want a British Airways Executive Club account? Can I opt out?
You can choose to opt out and not move to the British Airways Executive Club. But please note you will need to spend your Avios within 6 months of opting out. After 6 months, any unspent Avios will no longer be available.
Will my Avios login work on the British Airways Executive Club?
No, you’ll need to use your British Airways Executive Club details. The British Airways Executive Club will send details of how to create a new login once your account is set up.
How will I know once my account has been created?
British Airways will be in touch with instructions on how to get up and running once your account has been created. Please note you will need to go to ba.com and activate your account in order to spend your Avios.
What if I need to access my account, what do I do?
You can still access your account on avios.com until the Avios Travel Rewards Programme has closed.
Can I still use avios.com?
You’ll still be able to go on the website but you won’t be able to login after the move has taken place – unless you’re an AerClub or Vueling Club member. You’ll be able to login to your British Airways Executive Club account on ba.com once you’ve been notified.
Will I be able to make changes to an existing booking during and after the move?
Yes, simply use the contact number on your booking confirmation.
How do I query missing Avios?
Please continue to use avios.com for any missing Avios queries you have before the move. Once your British Airways Executive Club account is set up and your balance has moved across you can use ba.com to query any missing Avios, even if they were collected before moving.
How long will it take for my new British Airways Executive Club account to be open?
After 21 May 2018 we’ll start creating new British Airways accounts. Please bear with us during this transition period as it may take some time. The British Airways Executive Club will be in touch with your new account details and how to activate it when it’s ready, until then you can continue to collect and spend as you do today.
I'm not a frequent flyer. Will this move be relevant to me?
You don't need to be a frequent flyer to benefit from collecting and spending Avios. With the British Airways Executive Club, Avios can be collected on flights but also on so much more through everyday spending on groceries, fuel and travel. As well as collecting on credit cards and with hundreds of popular retailers on the British Airways Avios eStore.
I haven't received a letter or email - will my account still be transferred?
If you haven’t received a letter or email by 20 May 2018 please call our Customer Call Centre on 0344 49 333 49 so we can make sure your account is managed appropriately.
Can I spend my Avios while my balance is being moved over?
While your Avios Travel Rewards Programme balance is being moved across to your British Airways Executive Club account there will be a short period where you won’t be able to spend your Avios.
What shall I do if I have more than one UK Avios Travel Rewards Programme account?
Please contact us and we will combine your accounts.
If I already have a British Airways Executive Club account should I move my Avios across?
Yes. You can get ahead and move your Avios across now. Don’t worry, any Avios left in your account after the programme has closed will be moved across into your British Airways Executive Club account.
I'm having problems moving my Avios into my British Airways Executive Club account
Please check your details match exactly on your Avios Travel Rewards Programme and your British Airways Executive Club account. If you continue to have problems, please contact us.
Where can I get details of my transaction history?
Please visit your account section on avios.com. After the Avios Travel Programme closes you will no longer be able to view your statement online.
What happens if I opt out but change my mind?
Please call 0344 49 333 49 as soon as possible.
Should I cancel my Avios Travel Rewards Programme account if I have transferred my Avios to my British Airways Executive Club account?
No, you don’t need to cancel your account. We will close this for you once the Avios Travel Rewards Programme officially closes.
Do I need to opt out if I am already a member of the British Airways Executive Club?
Opting out is specifically for customers who no longer wish to collect Avios in any programme. Please do not opt out if you have an existing British Airways Executive Club account; you can transfer your Avios across now or we can move your Avios across when the Avios Travel Programme officially closes.