Collect Avios on kulula.com
- Fly with kulula and visit South Africa's most popular cities and start collecting Avios.
- Travel between Cape Town, Durban, Johannesburg, George and East London with kulula, or to other destinations in South Africa as well as Mauritius on British Airways (operated by Comair).
- You can collect Avios per passenger, per sector, up to a maximum of 9 passengers per booking. The collect rate depends on your cabin class and ticket type.
How many Avios can I collect?
Book flights with kulula.com, and collect Avios when booking a cash flight with kulula or British Airways (operated by Comair):
- Collect 3 Avios per R10 spent
- Collect up to 3 Avios per 1 mile flown
How to collect Avios with kulula
Book your flight direct
Choose your ticket type and book your flight with kulula or British Airways on kulula.com
Add your Avios membership number
If you don't already have a membership number you can join on kulula.com
Once you have booked
Avios will be added to your account after completion of your flight itinerary.
Already booked a flight?
If you've already booked a flight but haven't yet flown, you can add your membership number to your booked flights.
Haven’t received your Avios?
You can claim missing Avios up to 3 months after the departure date of each flight sector.
Please contact kulula.com on +27 (0)11 921 0205 to add missing Avios to your account.
As an Avios Member you will earn Avios on kulula flights purchased via the kulula website, kulula call centre, travel agents and at kulula airport ticket offices which are eligible for the purpose of earning Avios (Eligible kulula flights). The Avios you earn will be calculated on the cost of the base fare together with taxes and fees for each Eligible kulula flight You purchase. In order to earn Avios you must be an Avios member and in possession of an Avios number. Avios members will earn at a rate of 3 (Three) Avios for every R10.00 (Ten Rand) spent, which Avios are computed and allocated only to the person who has been allocated the Avios number. Avios earned will be rounded up to the nearest whole integer. Avios are only credited to your Avios account once You have actually flown on an Eligible kulula flight. Infants under the age of 2 years are not eligible to earn Avios. Please note that it can take up to 30 days for your correct Avios balance to reflect in your Avios account. Avios are not transferable and cannot be converted into cash.
For the avoidance of doubt, flight ancillaries such as, extra bags, prepaid seats and travel insurance are excluded from the kulula offering in terms of the loyalty programme as well as travel packages including purchases of car hire, hotel accommodation and flights purchased via the kulula.com website will also not count towards the earning of Avios.
As an Avios member you can earn Avios when making a booking on the kulula website by entering Your Avios number in the block provided on the “Travellers Details” page under the caption “Frequent Flyer Information”.
When You book on the kulula website, via the kulula call centre, travel agents and at kulula airport ticket offices you, (as an Avios member) can within a period of 90 days after the date of the Eligible kulula flight retrospectively claim the Avios earned for each Eligible kulula flight by contacting the kulula Contact Centre and providing a booking reference. In the event that you do not make a claim within the 3-month period You will forfeit Your claim to Avios. If you believe that you should be awarded Avios for a recent eligible kulula flight that have not been deposited to your account within 30 days of completing such flight, you will need to contact the kulula Contact Centre for investigation.
In cases of dispute about entitlement to Avios, You may be required to provide proof of travel on the relevant eligible kulula flight by providing a booking reference for the flight claimed to have been flown.
For full details regarding the validity and expiration of Avios please refer to the Avios terms and conditions.