How do I contact Avios Shop?
To help us direct you to the right support team and resolve your query as quickly as possible, please read the information below.
Avios Shop and the Avios eStore are two different ways to use Avios.
Avios Shop lets you spend Avios on a curated selection of products on avios.com, while the Avios eStore lets you collect Avios when shopping with partner brands online.
This contact form is only for queries relating to purchases made through Avios Shop – The Edit.
If you completed your purchase on a retailer's website, such as John Lewis, Argos or another Avios eStore partner, and your query relates to Avios earned from that purchase, please use the Avios eStore support options below.
Before contacting us, please make sure:
You've checked our Help Centre
Your query relates to a purchase made through Avios Shop
Contact Avios Shop Hereopens in a new tab
For all other queries, please visit avios.com/helpopens in a new tab.
Missing Avios
Please complete the Missing Avios formopens in a new tab in the Help Centre.