Collect Avios in-store with Arbour

Avios will only be awarded on purchases made with participating Incipio restaurants featured on the In-store Offers shopping pages of the site after you have registered valid payment card(s) and made qualifying purchases with the registered payment card(s) at the participating merchant (in line with the specific offer Purchase Conditions which will be displayed on the In-store Offers shopping page).

Only payment cards that were issued in the UK, US or Ireland are certain to be registered to track purchases. If your card was issued in any country other than the UK, US or Ireland, we cannot guarantee that your card will be registered or your transactions tracked.

Unless otherwise stated, Avios will not be awarded for purchases made online with qualifying In-Store Offer retailers.

It takes up to 24 hours for each payment card to be fully registered for Avios awarding with qualifying In-store retailers.

No Avios will be awarded for purchases made using payment card(s) that were first registered on the Website less than 24 hours prior to the time of the purchase.

No Avios will be awarded for purchases made using Wallet providers including PayPal and YoYo Wallet, or Retailer store cards and cards not bearing the Amex, Visa or MasterCard/Maestro symbols.

We reserve the right to change or withdraw retailers and offers featured on the In-store Offers pages at any time.

We reserve the right to remove Avios from your account if you return part or all of your In-store purchase.

If you register payment card(s) that have previously been registered on the Site with another Website for a similar purpose, this may exclude the same card collecting Avios, irrespective of whether the retailers appear on another Website.

If we believe that any form of Misconduct has occurred we may not award or may remove any Avios from your account.

Most purchases will appear within your account as “pending” within 10 days, and awarded within 45 days. If your transaction is not visible within 20 days, please fill out our Missing Avios form. Missing Avios claims must be made within 90 days of your initial purchase date.