Avios points are earned by members from AGL in return for activity with British Airways and Service Partners. The methods to earn those Avios points are set out in the remainder of this Clause 14.
Avios points will be earned according to the fare class of travel booked, paid for and ticketed, not the class of travel actually flown. The member must, except as detailed below, actually travel on the Sector to qualify for Avios points and tier points.
Avios points can only be accumulated once per flight per member, regardless of the number of seats purchased. Avios points will be credited only to the member who has travelled on the flight on the relevant Sector and not to any third party.
If a member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the Conditions of Use for 36 consecutive months, all Avios points that have accrued to that date will expire.
Further details of how Avios points are earned are contained on Ba.com and incorporated herein.
Where a member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the member was booked would have qualified for Avios points, the member may still claim such Avios online at Ba.com. British Airways will endeavour to ensure the member's account is credited with the appropriate Avios points however it may be necessary for details of the member's itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the member's Local Service Centre in order to claim any Avios credit.
Avios in relation to any flight will be tracked and credited to only one account.
Other than in relation to special promotions, British Airways does not permit the credit of tier points or Avios points where a member is earning credits within another loyalty programme in respect of the same Services. If tier points or Avios points are credited in such a situation, they are subject to recapture.
British Airways will record Avios points in the member's personal account. Avios cannot be redeemed until British Airways has recorded them in the member's personal account.
Avios and tier points which are not tracked automatically at the time of travel may be credited later at British Airways' discretion. Members may claim Avios points and tier points after completion of their travel either online at Ba.com or, if required, by submitting the retained segment of the boarding pass and passenger receipts provided that the member was enrolled in the British Airways Club at the time of travel and the claim is lodged within 6 months of the date of travel or the occurrence of the transaction in question. A new member may claim Avios and tier points for eligible British Airways marketed flights taken up to 3 months prior to the commencement of their membership.
In cases of dispute about entitlement to Avios and tier points, British Airways may require proof of travel on the relevant Sector including the retained segment of the boarding pass and passenger receipts for the Sector claimed to have been flown. Claims must be lodged within 6 months of the date of travel.
Avios for a member's travel on British Airways can be calculated based on the cities where the member's travel begins and ends. For travel on connecting flights, Avios will be credited as the total of the separate Sectors of the trip, but on direct or through flights with one or more intermediate stops, Avios will be credited for the ticketed point of origin to destination of travel. Details of how to calculate how many Avios you will earn can be found on Ba.com and are incorporated herein.
When members enter into a transaction with a Service Partner they may be entitled to receive benefits and earn Avios points provided they quote their membership number when entering into the transaction and, if required, produce their Card. In some cases a member may be required to enrol in the loyalty programme of a Service Partner and convert the Service Partner's loyalty credits into Avios points at the member's option. Where a member must elect whether to earn Avios or the Service Partner's loyalty credits the member will not be permitted to re-elect at a later date.
British Airways Club hotel Service Partners offer benefits to members worldwide if a member quotes his/her membership number when making a booking and, if required, produces their Card or membership number on check-in. A stay is defined as all consecutive nights at one hotel, whether or not the member checks out and checks back in during the stay. The stay does not have to be in conjunction with a BA flight to be eligible for Avios. Avios will be collected on the basis of one room per member, regardless of the number of rooms booked. Avios for hotel rates are awarded on all eligible rates. Retrospective claims for Avios must be lodged within 6 months of the date of the stay; new members cannot claim for hotel stays that occurred prior to enrolment.
Car hire Service Partners offer members service benefits and the ability to earn Avios if the member quotes his/her membership number when hiring a car (on eligible rates) and, if required, presents his/her Card or membership number when picking up the car. Retrospective claims for Avios must be made within 6 months of the date of the hire; new members cannot claim for car hires that occurred prior to enrolment.
Other Service Partners which offer service benefits and the ability to earn Avios to members are listed on Ba.com.
A member must give his/her membership number to the reservations agent/travel agent each time a booking is made for travel on British Airways or when using any other Services. A member must also produce his/her Card at check-in. Failure to give complete information may result in Avios points and Tier Points not being credited to the member's account and the member not receiving certain Services.
British Airways Club members who are registered in the United Kingdom and North America (including Bermuda and the Caribbean) can collect bonus Avios where advertised when booking a flight inclusive package or holiday (flight+hotel or flight+car), where the individual elements have not been displayed separately. The actual level to be awarded will be displayed at the time of booking as “bonus Avios”.
Only active members qualify for bonus Avios. Bonus Avios will be awarded to the lead passenger only approximately four to six weeks after your travel is completed.
Bonus Avios will not be awarded to a member if that member has registered for the British Airways Club in one country by selecting a country of residence, but selects a different county of residence when making his/her booking.
Avios for British Airways flights are credited to the British Airways Club member’s account 48 hours after the departure date of the booking. If your booking is cancelled no Avios will be awarded.