Avios Shop
How do I use Avios to pay for my order?How many Avios can I use in one transaction?
Where do you deliver?What is your data and privacy policy and how do you look after my details?Which materials do you use for packaging and are they recyclable?Can I give the Avios I have earned to someone else?I think my Avios have been used without my permission, what do I need to do?Where else can I earn Avios?Why is the redemption value applied at a basket level and not by individual product?Why do I have to pay a cash amount on redemption orders?Why am I not showing Avios to redeem on The Avios Shop?I am missing some AviosCan I order now for the bonus but delay my delivery?Why did I not get the bonus Avios on my order?What happens to my bonus Avios or the promotion if I cancel or return my order?I want to order additional products within the promotional order, is this possible?Can I use more than one offer?I want to use my Avios towards my promotional purchase, is this possible?I want to place an order but I do not want to purchase the items within the promotion?
I placed an order but did not order the items in the promotion can I still be awarded Avios?I forgot to add the promotional codeI have entered the code but the promotion states it is no longer available.The promotional code I have is not working?Opening hoursIf I would like to open a British Airways Club account and receive my Avios can I do so?Forgotten Password or British Airways Club Number / British Airways account issues
Why do I have to log into my British Airways Club account?How can I see my order history?
Can I hold or delay delivery of my order?
Do you offer next day delivery?How much is delivery?How will my order be dispatched?I haven't received my order - where is it?
I have only received part of my order?How can I track my order and what to do if I have not received any tracking links?How do I reschedule my delivery?
What browsers are supported by The Avios Shop?I am having problems with multi factor authentication?Do you offer a telephone ordering service?How much can I order in a single transaction?How can I order from The Avios Shop?
How do I know if my order has been placed successfully?Why has my order not been accepted?Can I get an invoice for my purchase?
Can I purchase products as a gift?Do you sell gift vouchers or can I add gift messaging?How will I find out about any product recalls & Safety advice?What product guarantees do you offer?Where can I find more information on the products?I have received the wrong itemsMy order has arrived damaged what should I do?What happens if my items are faulty or flawed?How can I edit my billing/delivery address?Can I cancel my order?I want to cancel or return my order what should I do?Can I change my order?What happens to my return if I received a free gift with purchase?What is considered to be a high value Item?I used a promotional code with my order - how will this affect my refund?What items can not be returned?
What do I do if I don't like what I have ordered?
How much will a return cost?What is the returns policy for Apple products?Where is my refund?How will I be refunded?