How do I know if my Avios account is closed?
We have contacted all members with details of the closure of the Avios Travel Rewards Programme.
I can’t access my account
Closed accounts can’t be accessed. Accounts with AerClub, Vueling Club and Flybe are not affected and if you can’t access your account for these programmes, please follow the links on the relevant web pages.
What’s happened to the Avios Travel Rewards Programme?
The Avios Travel Rewards Programme in the UK has closed, but you can continue to collect and spend with the British Airways Executive Club, Iberia Plus, AerClub, Vueling Club and Flybe. If you’re not already a member of one of these airline loyalty programmes you can join at ba.com, iberia.com, aerlingus.com, vueling.com and flybe.com.
Why has this happened?
To simplify the programme and improve collection and spending opportunities for everyone.
What if I already had a British Airways Executive Club account as well as an Avios Travel Rewards Programme account?
Unless you opted out your Avios are now in your British Airways Executive Club account.
I already have a British Airways Executive Club account and you have created a new one for me. What do I do?
Please contact British Airways on 0344 493 0747 and select option 3, and they will merge the accounts for you.
Is my balance safe?
Yes, there’s nothing to worry about. Your balance is completely safe.
I can’t see my balance in my new British Airways Executive Club account.
Please contact British Airways on 0344 493 0747 and select option 3.
Will my Avios login work on the British Airways Executive Club?
No, you’ll need to use your British Airways Executive Club details. The British Airways Executive Club have sent you details of how to create a new login.
How do I know if my account has been created?
British Airways will have been in touch with instructions on how to get up and running with your new account. Please note you will need to go to ba.com and activate your account in order to spend your Avios.
Can I still use avios.com?
You’ll still be able to go on the website but you won’t be able to log in unless you’re an AerClub, Vueling Club or Flybe member. You’ll be able to login to your British Airways Executive Club account on ba.com.
How will I be able to make changes to an existing booking I made on avios.com before my account closed?
Simply use the contact number on your booking confirmation.
How do I query missing Avios?
Please use ba.com to query any missing Avios, even if they were collected before moving.
How will I know when my new British Airways Executive Club is open?
Details of your new account and how to activate it are provided by the British Airways Executive Club. If you haven't heard from them please contact 0344 493 0747 and select option 3.
I'm not a frequent flyer. Will this move be relevant to me?
You don't need to be a frequent flyer to benefit from collecting and spending Avios. With the British Airways Executive Club, Avios can be collected on flights but also on so much more through everyday spending on groceries, fuel and travel. As well as collecting on credit cards and with hundreds of popular retailers on the British Airways Avios eStore.
I haven't received a letter or email - will my account still be transferred?
If you haven’t received a letter or email please call our Customer Call Centre on 0344 49 333 49 so we can make sure your account is managed appropriately.
Where can I get details of my transaction history?
Now that the UK Avios Travel Rewards Programme has closed you will no longer be able to view your statement online. Members of AerClub, Vueling Club and Flybe can continue to view their transaction history at avios.com