The Avios Travel Rewards Programme in the UK has closed

How do I know if my Avios account is closed?

We have contacted all members with details of the closure of the Avios Travel Rewards Programme.

I can’t access my account

Closed accounts can’t be accessed. Accounts with AerClub and Vueling Club are not affected and if you can’t access your account for these programmes, please follow the links on the relevant web pages.

What’s happened to the Avios Travel Rewards Programme?

The Avios Travel Rewards Programme in the UK has closed, but you can continue to collect and spend with the British Airways Executive Club, Iberia Plus, AerClub and Vueling Club. If you’re not already a member of one of these airline loyalty programmes you can join at ba.com, iberia.com, aerlingus.com and vueling.com.

Why has this happened?

To simplify the programme and improve collection and spending opportunities for everyone.

What if I already had a British Airways Executive Club account as well as an Avios Travel Rewards Programme account?

Unless you opted out your Avios are now in your British Airways Executive Club account.

I already have a British Airways Executive Club account and you have created a new one for me. What do I do?

Please contact British Airways on 0344 493 0747 and select option 3, and they will merge the accounts for you.

Is my balance safe?

Yes, there’s nothing to worry about. Your balance is completely safe.

I can’t see my balance in my new British Airways Executive Club account.

Please contact British Airways on 0344 493 0747 and select option 3.

Will my Avios login work on the British Airways Executive Club?

No, you’ll need to use your British Airways Executive Club details. The British Airways Executive Club have sent you details of how to create a new login.

How do I know if my account has been created?

British Airways will have been in touch with instructions on how to get up and running with your new account. Please note you will need to go to ba.com and activate your account in order to spend your Avios.

Can I still use avios.com?

You’ll still be able to go on the website but you won’t be able to log in unless you’re an AerClub or Vueling Club member. You’ll be able to login to your British Airways Executive Club account on ba.com.

How will I be able to make changes to an existing booking I made on avios.com before my account closed?

Simply use the contact number on your booking confirmation.

How do I query missing Avios?

Please use ba.com to query any missing Avios, even if they were collected before moving.

How will I know when my new British Airways Executive Club is open?

Details of your new account and how to activate it are provided by the British Airways Executive Club. If you haven't heard from them please contact 0344 493 0747 and select option 3.

I'm not a frequent flyer. Will this move be relevant to me?

You don't need to be a frequent flyer to benefit from collecting and spending Avios. With the British Airways Executive Club, Avios can be collected on flights but also on so much more through everyday spending on groceries, fuel and travel. As well as collecting on credit cards and with hundreds of popular retailers on the British Airways Avios eStore.

I haven't received a letter or email - will my account still be transferred?

If you haven’t received a letter or email please call our Customer Call Centre on 0344 49 333 49 so we can make sure your account is managed appropriately.

Where can I get details of my transaction history?

Now that the UK Avios Travel Rewards Programme has closed you will no longer be able to view your statement online. Members of AerClub and Vueling Club can continue to view their transaction history at avios.com

Will I lose my Avios?

You are only at risk of losing your Avios from your Avios Travel Rewards Programme account if you opted out of opening a British Airways Executive Club account. We contacted you with details of how long you have to use your Avios after opting out. For further information please go to contact us.

Am I still able to collect via the same partners with the British Airways Executive Club?

Yes, you will be able to collect in many of the same ways as you do today, plus there will be some exciting new partners to collect with.

What happens if I auto collect with Tesco?

Your Avios will simply go into your new British Airways Executive Club account.

Does the British Airways Executive Club have an eStore?

Yes it does, with many of the same retailers. It’s called the British Airways Avios eStore.

Does the British Airways Executive Club have in store collecting opportunities?

Yes it does.

Can I still collect Avios in store with my new British Airways Executive Club account using the same payment card?

Yes, so long as you have a valid payment card/cards and you haven't opted out of moving to British Airways Executive Club. Please note that you will need to re-register your card/cards under your new account.

As a British Airways Executive Club member will I be able to spend in the same way?

You’ll be able spend in many of the ways you do today, plus you’ll be able to manage your bookings online and spend on oneworld airlines.

Can I still use Avios part payment on the British Airways Executive Club?

Yes, you have the option to use your Avios to part pay and save money on cash bookings on ba.com

Does the British Airways Executive Club have Rewards Flight Saver and will my Avios Travel Reward Programme collection make me eligible for it?

You’ll be pleased to hear that Rewards Flight Saver is the same with the British Airways Executive Club and all customers who have earned 1 Avios in the last 12 months will be eligible.

Can I still buy and gift Avios with the British Airways Executive Club?

Yes you can.

If I’m a British Airways Executive Club member can I use my Avios to save money on a flight with Iberia, Aer Lingus or Vueling?

Once your British Airways Executive Club account is set up, you can move your Avios across to Iberia Plus, AerClub, or Vueling Club programme to spend your Avios as you wish.

What if I have an existing booking?

Don’t worry, your booking is completely safe. If you’d like to make any changes to your booking please contact us.

Will my Avios be worth the same as they are now?

All your Avios will be worth the same with the British Airways Executive Club.

Do I need to fly with British Airways to collect Avios?

Flying with British Airways is just one way to collect Avios. There will be lots of other ways that you can build your balance such as through everyday spending on groceries, fuel and travel, as well as through credit cards and with hundreds of popular retailers on the British Airways Avios eStore.

Will I still get information about new partners and special offers?

Yes. You’ll still receive news about the best ways to collect and spend Avios. The only change is that after your account has moved, it will be the British Airways Executive Club that gets in touch. You’ll need to give British Airways permission to send you marketing messages when you register your new account.

Can I still collect Avios with my Lloyds Avios credit card or TSB Avios credit card?

Yes you can. Your Avios will be awarded into your British Airways Executive Club account.

Will I still be able to use my Lloyds Upgrade voucher?

Yes, but you need to contact us to book on 0344 49 333 49. Please make sure you use it before the expiry date.

Will I still be able to use my Lloyds or TSB Worldwide Companion ticket?

Yes, but you need to contact us to book on 0344 49 333 49. Please make sure you use it before the expiry date.

If I earn a new TSB or Lloyds voucher after the move, will I still receive it?

Yes, but your voucher will not appear in your online account. You need to contact us to book on 0344 49 333 49. Please make sure you use your voucher before the expiry date.

Can I continue to earn in order to get a Lloyds or TSB voucher?

Yes. You can continue collecting Avios with your card and we will notify you once you have collected enough for your voucher.