Got a question about the UK Avios Travel Rewards Programme closing?

See our 'Avios is changing' FAQs

Or call to speak to our experts on

0844 49 333 99 *

Lines open Monday-Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Calls cost 7p per minute, plus your phone company’s access charge. Mobile other providers may vary. Please note: calls may be recorded for quality and training purposes

* If you complete a booking by phone which could have been made online you may incur additional booking fees.

The method for claiming missing Avios depends on the partner you collected with. Use the links below to find out about the relevant partner:

Claim missing Avios from an airline

Claim missing Avios from the Avios eStore

Claim missing Avios from another partner

No – we are a separate Avios programme. You can choose to collect Avios in either programme but the range of collection partners available may differ.

If you are a member of both programmes, you can transfer Avios between your accounts by using our 'Combine my Avios' tool.

Need to find your username? Just tell us your registered email address or Avios membership number and we'll send a reminder of your username.

Don't know your password? We can send you a link to reset your password.

If you’ve never logged in to before you will need to register to use your Avios account online.

You can transfer your Avios balance from a British Airways Executive Club account to an Avios account in your name, or vice versa.

To transfer all or part of your Avios balance between your British Airways Executive Club account and your Avios account, log in to your account and use the 'Combine my Avios' tool.

Combine my Avios is only available if all details, including your surname, date of birth and e-mail address are on your account, and you're not in a household account. If you're in a household account then please contact us.

If you collect Avios with Lloyds bank or another collection partner but haven’t logged in to before then you’ll need to register in order to view your account online.

You’ll need your Avios membership number to register which can be found on any email Avios have sent you. If you can't find your membership number then please contact us.