Important news – our partnership with Flybe is ending soon

Find out more with our Frequently Asked Questions

What’s happening with Flybe as an Avios partner?

Flybe will no longer be an Avios partner from the end of April which means you will no longer be able to collect or spend your Avios, with Flybe. Any Avios remaining in your account after 30 April 2019 will be lost unless you take action.

How does this affect Avios members who joined via Flybe?

Avios members that joined via Flybe can continue to collect Avios with our collection partners, until the end of April 2019. You can also spend your Avios on the wide range of reward flights, hotels, car hire and other travel experiences on avios.com.

If I am a member of Vueling Club or AerClub and collect Avios how does this affect me?

Our partnership with Vueling and Aer Lingus is unaffected by these changes and you can continue to collect and spend Avios as you do today. Your account will stay open and your balance will remain.

What are my options and what should I do next?

Any Avios remaining in your account after 30 April 2019 will be lost, unless you take action.

Before 30 April 2019 you can spend your Avios on the wide range of reward flights, hotels, car hire and other travel experiences on avios.com. If you want to spend your Avios with Flybe you can continue to do this on avios.com or part pay for a flight on Flybe.com.

To keep your Avios, and to continue collecting, you may wish to follow these next steps before 30 April 2019.

1. Open a British Airways Executive Club account here.

2. Transfer your Avios from your account to your new British Airways Executive Club account.

 

IMPORTANT: Your personal details must match on both accounts in order to transfer your Avios. If you are already a British Airways Executive Club Member transfer your Avios to your existing account. There is no need to open a new account.

How are you telling customers about these changes?

We are communicating with Avios members that joined via Flybe to explain the end of the partnership, what their options are and what they should do next.

If I need to access my account, what do I do?

You can still access your account until the 30 April 2019.

Can I spend my Avios before the end of the partnership with Flybe?

Yes, you can spend your Avios on Flybe.

Where can I get details of my transaction history?

You can see details of your transaction history by logging into your account. Please note after 30 April 2019 you will no longer be able to view your account details and statement online.

What if I have an existing Avios booking?

Don’t worry, your booking is safe. If you’d like to make any amendments to your booking you can make changes or cancel it up until 30 April 2019 (subject to the terms and conditions at time of booking). After this date, you will only be able to cancel your booking. In line with our terms and conditions your taxes, fees, charges and Avios will be refunded.

What if I have an existing booking made with Flybe?

If you have a query regarding an existing booking, made with Flybe, you must contact the airline directly. Contact Flybe.

What if I already have a British Airways Executive Club account?

All you need to do is move your Avios over to your existing British Airways Executive Club account. Find out how - Transfer your Avios.

I’m having problems moving my Avios into my British Airways Executive Club account.

Please check your details match exactly on your Avios account and your British Airways Executive Club account. If you continue to have problems, please contact us.

Will my Avios login work on the British Airways Executive Club?

No, you’ll need to use your British Airways Executive Club details.

How do I query missing Avios before the end of the partnership?

Please continue to use avios.com for any missing Avios queries you have before the 30 April 2019.

Should I cancel my Avios account if I have transferred my Avios to my British Airways Executive Club account?

No, you don’t need to cancel your account. We will close this for you after the 30 April 2019.

Will I be able to make changes to or cancel an existing Avios booking after the partnership has ended?

After 30 April 2019, you will only be able to cancel your booking. In line with our terms and conditions your taxes, fees, charges and Avios will be refunded.

If I have booked a flight that departs after the partnership with Flybe ends, will I still be able to collect the Avios on these flights?

If you joined Avios via Flybe you will not be able to collect Avios on flights booked or flown with Flybe or any other partner airline from 30th April 2019. If you want to continue to collect Avios with a wide range of airline and other partners you may wish to join British Airways Executive Club.

If I continue to collect Avios with collection partners until 30 April 2019, will I still receive my pending Avios after the partnership with Flybe has ended?

Yes. You will need to call us on 0844 49 333 75 after you expect to have received the Avios so we can help you move them to your British Airways Executive Club account.

How do I query missing Avios after the end of the partnership?

From 01 May 2019, please call us on 0844 49 333 75 so we can help you with your query.

Will I still be able to collect with the same partners with the British Airways Executive Club?

Yes, you will be able to collect in many of the same ways as you do today, plus there will be some exciting new partners to collect with.

Does the British Airways Executive Club have an eStore with the same online shopping retailers?

The majority of the retailers can be found on the British Airways Avios eStore and there are also some new retailers to collect with.

Can I still buy and gift Avios with the British Airways Executive Club?

Yes, you can. Find out more.

Will I still get information about new partners and special offers?

Yes. You’ll still receive news about the best ways to collect and spend Avios if you have a British Airways Executive Club, Aer Lingus or Vueling account. You’ll need to give the relevant airline permission to send you marketing messages when you register your new account.

Will I still be able to spend in the same way?

You’ll be able spend in many of the ways you do today, plus you’ll be able to manage your bookings online and spend on oneworld airlines. Find out more.