Are there any credit card fees or booking fees?
You won't be charged any credit card fees when you book online. Bookings made over the phone, which could be made online, will incur a £15 booking fee per product.
Can I view my booking online after I have completed it?
We'll send you all the documents you need by either post or email.
When will I receive my documents from Avios?
Most documentation can be sent by email, which will arrive within 48 hours. If you'd prefer to have your documents posted to you, please let us know and allow up to 14 days for delivery. If you haven't received your documentation from us, or if you would like us to resend anything, please contact us.
Can you resend my booking confirmation?
Yes, please get in touch and we'll resend your documents as soon as possible. If you are travelling within the next 48 hours, please call us on +1855 585 8264 instead. We're open Monday to Friday, from 9am - 6pm ET.
How do I know if my booking is e-ticket?
We'll send you a confirmation email to say you won't receive any documents by post and we'll attach the e-ticket travel document to the email. If you haven't arranged for your documents to be sent by email, we'll pop an A4 copy of your e-ticket in the post.
There appears to be an error in my documents, what should I do?
Please call us on +1855 585 8264 and we'll be happy to help. We're open Monday to Friday, from 9am - 6pm ET.
How do I make a change to my booking?
Give us a call on +1855 585 8264 (toll free) if you wish to change an Avios booking. We'll help you change your booking and take a payment to cover our 'Change Fee', plus any supplier charges.
What happens if I want to change or amend a booking where my original fare was off-peak but the new fare is in a peak period?
If you change your booking you'll need to pay the Avios price difference between the two fares if the date changes from off-peak to peak, plus the administration fee.
What do I do if I want to cancel my booking?
Give us a call on +1855 585 8264 (toll free) if you wish to cancel an Avios booking. We'll help you cancel your booking, re-credit any Avios due to your account (as long as you cancel within 24 hours of departure) and take a payment to cover our Cancel Fee, plus any supplier charges.
What is the offline booking/service fee?
A £15 per person booking fee will be applied to any stand alone flight booking, which could've been made online.
What is the 'Cancellation or change Fee'?
We like to give you flexibility - so if you wish to change or cancel your Avios booking, you can. You'll pay a 'Cancellation Fee' or a 'Change Fee' of £35 per person for every change you make to a flight, plus any supplier charges.
Where do I find my airline locator (PNR)?
This reference is on your e-ticket (described as PNR), if you're having trouble finding it, you can contact us.
Can I use more than one Avios account to pay?
If you book online, you can only use one Avios account. If you want to use multiple accounts to pay, please call us on +1855 585 8264 (toll free) to book.