I got an error message “We could not load your balance. Please try again”

This means we couldn’t retrieve your Avios balance, so the transfer could not be completed as transfers must stay within the available balance. If the issue continues for more than 24 hours, please contact your loyalty programme, who can report the problem. Please note that Avios transfers cannot be completed offline. British Airways Club members here, Qatar members here, Finnair members here, Iberia Club members here, AerClub members here, Vueling Club members here and Loganair Loyalty members here.