Avios Shop
What is your data and privacy policy and how do you look after my details?Which materials do you use for packaging and are they recyclable?Can I give the Avios I have earned to someone else?I think my Avios have been used without my permission, what do I need to do?Where else can I earn Avios?How do I use Avios to pay for my order?Why is the redemption value applied at a basket level and not by individual product?Why do I have to pay a cash amount on redemption orders?How many Avios can I use in one transaction?
Why am I not showing Avios to redeem on The Avios Shop?I am missing some AviosCan I order now for the bonus but delay my delivery?Why did I not get the bonus Avios on my order?What happens to my bonus Avios or the promotion if I cancel or return my order?I want to order additional products within the promotional order, is this possible?Can I use more than one offer?I want to use my Avios towards my promotional purchase, is this possible?I want to place an order but I do not want to purchase the items within the promotion?
I placed an order but did not order the items in the promotion can I still be awarded Avios?I forgot to add the promotional codeI have entered the code but the promotion states it is no longer available.The promotional code I have is not working?Opening hoursHow do I make a complaint?If I would like to open a British Airways Club account and receive my Avios can I do so?Forgotten Password or British Airways Club Number / British Airways account issues
Why do I have to log into my British Airways Club account?How can I see my order history?
Where do you deliver?Can I hold or delay delivery of my order?
Do you offer next day delivery?How much is delivery?How will my order be dispatched?I haven't received my order - where is it?
I have only received part of my order?How can I track my order and what to do if I have not received any tracking links?How do I reschedule my delivery?
What browsers are supported by The Avios Shop?I am having problems with multi factor authentication?I am having problems online - what can I do?Do you offer a telephone ordering service?How much can I order in a single transaction?How can I order from The Avios Shop?
How do I know if my order has been placed successfully?Why has my order not been accepted?Can I get an invoice for my purchase?
Can I purchase products as a gift?Do you sell gift vouchers or can I add gift messaging?How will I find out about any product recalls & Safety advice?What product guarantees do you offer?Where can I find more information on the products?I have received the wrong itemsMy order has arrived damaged what should I do?What happens if my items are faulty or flawed?How can I edit my billing/delivery address?Can I cancel my order?I want to cancel or return my order what should I do?Can I change my order?What happens to my return if I received a free gift with purchase?What is considered to be a high value Item?I used a promotional code with my order - how will this affect my refund?What items can not be returned?
What do I do if I don't like what I have ordered?
How much will a return cost?What is the returns policy for Apple products?Where is my refund?How will I be refunded?