Spend your Avios in the Avios Shop

Orders are usually delivered within 3–10 working days, although some products may take longer. Please check the product page before you buy for any longer delivery time. Next-day delivery is not currently available.

Once your order has been dispatched, the carrier will send tracking details by email or SMS. Please check your junk or spam folder and your SMS messages if you think you haven't received the details. You can use the carrier’s website or app to track and manage your delivery.

For Apple products, we have separate delivery times and these are always advised on the product page. We are unable to chase, expedite or provide status on orders that are still within the expected time frame that we have advised.

Please contact the Avios Shop servicing team as soon as you can, with your order number and photographs of the item, packaging and serial number where applicable.

Telling us quickly helps us put things right, and it does not affect your legal rights.

If an item is faulty, damaged or not what you ordered, you can return it for a full refund within 30 days of delivery, or for a repair or replacement after that.

This applies to everything sold in the Avios Shop, including Apple products.

For Apple products, an Apple Store may be able to resolve a fault more quickly, and you can choose that route instead.

Log in with your British Airways Club account, add the products you want to your basket and choose one of the available Avios payment options at checkout. You can currently use Avios to cover up to 95% of the product price, so every order will include an element of cash payment.

The available Avios options are calculated for your whole basket and cannot be manually adjusted. Check your selected Avios and cash amounts before you pay, as leaving and returning to the checkout page can reset them.

For queries relating to a purchase from the Avios Shop, please contact our Servicing Team.

We regret we are unable to assist with any emails relating to British Airways, Avios balances, the E-store, Avios missing from a flight, or anything that does not relate directly to a purchase from the Avios Shop.

If you have linked to another merchant in order to make your purchase, please make a claim through our Missing Avios form.

Apple items have different delivery times based on their availability from Apple at the time, and orders can be impacted by global supply and demand.

The delivery time for individual Apple products is advised on the product's page.

We are unable to chase, expedite, update or provide a status update on orders that are still within the expected timeframe we have advised at purchase.

Should your order exceed this guidance, please do get in touch and we will ensure this is escalated.

The carrier will contact you via the email and mobile number provided when ordering. From here you will be able to track and, more importantly, manage your delivery.

Find out more about the returns policy for Apple products in our Help Centre.