I think my Avios have been used without my permission, what do I need to do?

If you have noticed a transaction that was not made by you, please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages or email us shopsupport@avios.com

If you suspect that your British Airways Club account has been accessed fraudulently please contact BA directly to get the account locked.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: