Why have the Avios I have collected through in-store offers not appeared in my account?

After a qualifying in-store transaction, Avios usually appear as Pending within 10 days. It can then take up to 45 days for them to move from Pending to Approved.

To collect Avios, you must register the payment card up to 24 hours before purchase. You may not collect Avios if the same card is registered with another card-linked offer programme.

If you return an item and receive a refund, the Avios you collected will be deducted. If your Avios are not pending within 10 days, you can make a missing Avios claim.