Shopping in-store

You can collect Avios when you shop with participating retailers in-store.

How you collect Avios can vary by retailer. Check the retailer’s offer and requirements before you shop to make sure your purchase is eligible.

Follow the instructions provided for the offer when you pay so your purchase can be tracked and your Avios can be added to your account.

You can collect Avios with participating retailers that offer Avios on eligible in-store purchases.

Retailers and offers can change, so check the current list of participating retailers before you shop. You should also check the retailer’s terms, as some purchases may not be eligible to collect Avios.

Log in to your British Airways Club account on the Avios website and use link my card. You can link up to 10 credit or debit cards.

You can register UK-issued Visa, American Express, MasterCard or Maestro cards. Some offers may only be available on specific card types, which will be shown in the offer conditions.

To add or remove a card, go to My Account on the Avios shopping website. Select Add new card or use the delete icon to remove a card.

After a qualifying in-store transaction, Avios usually appear as pending within 10 days. It can then take up to 45 days for them to move from pending to approved.

To collect Avios, you must register the payment card up to 24 hours before purchase. You may not collect Avios if the same card is registered with another card-linked offer programme.

If you return an item and receive a refund, the Avios you collected will be deducted. If your Avios are not pending within 10 days, you can make a missing Avios claim.