Missing Avios

Your Avios may not appear straight away after you make a purchase or complete an eligible activity.

The time it takes for Avios to be added to your account can vary depending on how you collected them. Check the expected crediting time for the retailer, travel partner or service you used before making a missing Avios claim.

If the expected time has passed and your Avios are still missing, you may be able to make a claim.

The time it takes for Avios to appear in your account depends on how you collected them.

Some Avios may be added quickly, while others can take longer. Check the information provided for the retailer, travel partner or service you used to find out when you should expect your Avios.

If that time has passed, you can check whether you are eligible to claim your missing Avios.

If your Avios are missing, first check how long they should take to appear in your account. The time can vary depending on the retailer, travel partner or service you used.

If the expected time has passed:

You may need to provide details such as the date of your purchase, how much you spent, and your order or booking information.

Keep your purchase or booking records until your Avios have been credited.

The information you need depends on where and how you collected your Avios.

You may need to provide:

Your order or booking details The date of your purchase or activity The amount you spent Proof of your purchase, such as a receipt or confirmation

Keep your purchase or booking records until your Avios have been added to your account.