Can I change my order?

Our warehouse team are very efficient and your order is usually sent straight to packing and dispatch therefore it is unlikely we can make any changes to your order once placed. If you have made an error with items or the address we can try to amend although there is no guarantee it will be possible.

If we are unable to make any alterations any items would need to be returned. See Can I cancel my order? Your item may show awaiting fulfillment which often means it has been accepted by our carrier partner and waiting for them to scan it in to their distribution centre. It does not mean we still have the order and this is not an indication that they order is possible to amend.

Our returns policy states:

"You may cancel a purchase for any reason, at any time up to 14 calendar days from the day after the date you receive your order, provided all of the products are unopened, intact and have been stored appropriately whilst in your care.

"You are responsible for ensuring all items are packaged securely and once received in the same condition they were dispatched we will process the relevant refunds."

You can access our Returns Portal to request a return.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.