Can I order now for the bonus but delay my delivery?

Logistically we are set up to despatch and deliver your order as swiftly as possible, we would not be able to hold your order and delay delivery.

What you can try to do is manage the delivery with our carrier as soon as they send the tracking.

However if you were to miss the tracking we would not be able to recall or take responsibility for items that are shipped to a collection point.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: