How do I know if my order has been placed successfully?

If you’re unsure if your order from The Avios Shop has been confirmed, you should have received an email with notification of the order number. If you can not see this in your inbox we would suggest checking junk or spam folders as well.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.