How do I use Avios to pay for my order?

You will be presented with the option to use Avios when you reach the checkout stage, you will need to ensure you are logged in to your British Airways Club account.

You can log in by clicking the person icon in the top right of the screen.

Once you are at the checkout screen and are logged in you will be presented with Avios options, you can simply select the number of Avios you would like to spend.

Please check before you make the final payment as navigating away and then back to this page can re-set the amounts. You will be unable to use 100% Avios for your purchase, see How many Avios can I use in one transaction?

This also helps secure your hard earned Avios by adding an extra layer of verification to your purchase.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below:

View our full Terms & Conditions.