I am missing some Avios

Avios collected from The Avios Shop are credited to your British Airways Club account within 24 hours of purchase.

If they are not showing, email shopsupport@avios.com with your order number, Club account number and the email used for your Club account.

Avios may be missing if you were not logged in when purchasing, you have more than one Club account using the same email address, or you missed a promotional code. We can add missing Avios within 72 hours, but we cannot move Avios from one account to another.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: