I forgot to add the promotional code

Oh no! We do not want you to miss out on that special incentive and will always do what we can to rectify this for you.

We are unable to use more than one promotion per order so provided no other promotional code has been entered just drop our fabulous service team a message. If you have used a code already on your order we regret we will be unable to apply a second.

We will need to know the email address of your account, your order number and the promotion you had wanted to use.

We are unable to swap payment methods where payment card incentives are running.

Drop us a message and we will get this resolved shopsupport@avios.com

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: