I have entered the code but the promotion states it is no longer available.

We are so sorry all of our offers are set to run for a specific duration and if this one has expired it is not possible to use it.

Send our servicing team a quick message here and they can see if there are any other offers that can be used or applied.

We also recommend signing up for our newsletter emails as this will ensure you are first to hear about any future offers.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

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Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: