I have only received part of my order?

For large orders it is sometimes necessary to dispatch the items separately, we will usually send you two tracking links so if you have not received them both or believe something is missing from your order please get in touch with our team.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

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