I placed an order but did not order the items in the promotion can I still be awarded Avios?

If the offer specified which items must be purchased to qualify for the bonus we are unable to award the bonus where requirements have not been met. You will of course still receive the usual Avios reward for your purchase and be sure to sign up to our newsletter to make sure you get to hear about other promotions we will run.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: