I want to use my Avios towards my promotional purchase, is this possible?

Unless the offer specifies that Avios can not be used and that the items are not eligible for redemption then using Avios to reduce the price will not exclude you from the offer.

All offers contain a link to the applicable Terms and Conditions if you would like to check.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: