The promotional code I have is not working?
There are a number of reasons the code may not be working;
The code has expired - please check the date on the email or offer you have received.
The terms have not been met - check any minimum spend or product related criteria are met.
Another code has already been added - we are only able to apply one code at a time so you would need to select the offer that appeals most.
The offer may not apply to orders where Avios are used - you can check this by viewing the terms and conditions which will be attached to the offer.
Have you pasted the offer code as sometimes 1 can be confused for I if typing it out or 0 for O?
Have you used the code previously, most of our offers are based on single use?
Failing this, there is a chance that technology is not working as it should so drop us a message contact.help@thewineflyer.com and we will see how we can help. Please let us know the promotion you are trying to use and the products you are trying to buy.
Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.
You can also contact us via shopsupport@avios.com
We will respond to all queries within 1 working day.
View our full Terms & Conditions.
Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.
To ensure your query reaches the right team, please use the links below:
Missing Avios? Submit a Missing Avios Claim
Post-travel complaints? Complaints and Claims – British Airways
General questions? Help – British Airways
Was this information helpful?