What do I do if I don't like what I have ordered?

Provided you are within 14 days of purchase you are able to take advantage of our returns policy, details can be found here: What items can not be returned?

You can request a return Returns Portal.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.