What happens to my return if I received a free gift with purchase?

Free gifts received as part of an offer or promotion when purchasing an item must be returned with the main ‘qualifying’ item to receive a full refund. You can still buy the gift, provided it’s for sale on the Avios Shop website as a stand alone item, by placing a new order for it at the normal advertised price.

If you want to cancel the main qualifying item in a ‘gift with purchase’ order, this will also cancel the connected promotional gift (free) item. This will result in a refund of the entire order price and neither of the items will be delivered.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.