Which materials do you use for packaging and are they recyclable?

Where possible our packaging is 100% plastic free and kerbside recyclable; including the water activated tape used to seal our packaging.

All cardboard is FSC accredited, certified as coming from approved FSC sustainable sources.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: