Why do I have to pay a cash amount on redemption orders?

We take the protection of your personal and account information seriously, and want to be sure your Avios balance is safe. Therefore we have designed the service to always ensure that a card transaction is required, this enables us to verify your credentials and ensure your hard earned Avios are secured.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.

Please note: Our team can only assist with enquiries related to the Avios Shop. We are unable to help with general Avios queries, missing Avios claims, or issues related to flights, hotels, car hire, or British Airways Holidays.

To ensure your query reaches the right team, please use the links below: