Why has my order not been accepted?

We reserve the right to limit the quantity of any items that can be bought by an individual customer should we deem it appropriate.

We also reserve the right to suspend your account and any associated accounts should we notice an unusual pattern of purchase or returns activity. If this happens our team will contact you to notify you of this.

We will also take steps to prevent purchases if there is suspicious activity associated with your account or any associated accounts. In the event that this happens you will be contacted by the British Airways Club team.

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.