Do you offer a telephone ordering service?

At this time we are only able to process orders placed directly on https://www.avios.com/en-GB/avios-shop

Should you require any further support concerning an order you have placed or wish to place you can contact us via our live chat services and we will be more than happy to assist.

If you have problems online have a look at our common issues and troubleshooting guide. I am having problems online - what can I do?

Please contact us via our Live Chat services which are open from 9am-5pm Monday to Friday and 9am-1pm Saturday. This EXCLUDES Bank Holidays. You can access our chat by clicking on the chat icon in the bottom right of our help centre pages.

You can also contact us via shopsupport@avios.com

We will respond to all queries within 1 working day.

View our full Terms & Conditions.